Army - Contract Services and Change Manager
UK Ministry of Defence
Date: 19 hours ago
City: Chatham, England
Contract type: Part time
HQ RSME, Brompton Barracks, Chatham, Kent, ME4 4UG
Job Summary
The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.
The Royal School of Military Engineering (RSME) Gp delivers military engineering training to over 10,000 trainees a year across multiple sites on over 230 different courses! Contract management is significant to optimising our business and the results of your work will be realised through positive contractual compliance which has a direct effect on the lived experience for all our trainees.
This post leads the contract monitoring and information gathering process to ensure compliance in Soft Facilities Management (Soft FM) of a £3.2Bn contract. You will also be responsible for the change process to ensure value for money for defence and process compliance.
With a generous leave and benefits package, this position is for 37 hours per week and requests to work flexibly will be considered to enable you to realise your potential. However, initially you will be expected to be office based to absorb knowledge and experience as quickly as possible. There are exciting personal development opportunities available as a contract and change professional.
The post is located at Brompton Barracks, Chatham. There is a requirement to travel to the training sites within the UK, mainly Minley and Bicester.
Job Description
Are you a self-motivated individual who has a passion for delivering a quality service and an eye for detail? If this is you, then we have an exciting opportunity for a Contract Services and Change manager.
With well-developed communication skills and a curiosity, you will be directly supporting an evolving organisation. Working in an inclusive team of civil servants, military staff and contractors, we value your flexibility and tactful approach, which provide the tools to achieve tangible results.
Key Responsibilities:
With well-developed communication skills and a curiosity, you will be directly supporting an evolving organisation. Working in an inclusive team of civil servants, military staff and contractors, we value your flexibility and tactful approach, which provide the tools to achieve tangible results.
Key Responsibilities:
Essential Skills Required:
We'll assess you against these behaviours during the selection process:
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently – we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation. However, recognising the benefits of face-to-face working, there is an expectation that you would be in the office at least 60% of the time (3 days a week).
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At application stage, you will be assessed against the following:
Applications will be sifted using the Behaviours & Personal Statement that have been chosen for this campaign, but in the event of a high number of applications, a sift will be conducted on the lead behaviour 'Changing & Improving'
At interview stage, you will be assessed against the following:
Behaviours
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].
Job Summary
The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.
The Royal School of Military Engineering (RSME) Gp delivers military engineering training to over 10,000 trainees a year across multiple sites on over 230 different courses! Contract management is significant to optimising our business and the results of your work will be realised through positive contractual compliance which has a direct effect on the lived experience for all our trainees.
This post leads the contract monitoring and information gathering process to ensure compliance in Soft Facilities Management (Soft FM) of a £3.2Bn contract. You will also be responsible for the change process to ensure value for money for defence and process compliance.
With a generous leave and benefits package, this position is for 37 hours per week and requests to work flexibly will be considered to enable you to realise your potential. However, initially you will be expected to be office based to absorb knowledge and experience as quickly as possible. There are exciting personal development opportunities available as a contract and change professional.
The post is located at Brompton Barracks, Chatham. There is a requirement to travel to the training sites within the UK, mainly Minley and Bicester.
Job Description
Are you a self-motivated individual who has a passion for delivering a quality service and an eye for detail? If this is you, then we have an exciting opportunity for a Contract Services and Change manager.
With well-developed communication skills and a curiosity, you will be directly supporting an evolving organisation. Working in an inclusive team of civil servants, military staff and contractors, we value your flexibility and tactful approach, which provide the tools to achieve tangible results.
Key Responsibilities:
- Conduct monthly contractual inspections and audits including: grounds maintenance checks; accommodation checks; cleaning standards; food standards; tailoring services; laundry services; Service Support Desk (SSD) performance; Performance Management Report (PMR); Works Notification Register (WNR); arrival and dispersal reports; and accident reports.
- React to complaints and faults and investigate issues including pest control and report findings back to key stakeholders.
- Maintain relevance of the contract: complete Statements of Need (SON); reviewing action on Change Notices (CN); ensure all Change paperwork is completed and authorised; and request regular stakeholder updates on outstanding CNs.
- Act as the Contract Management Team (CMT) Services representative at: Pre-Contract Management Board monthly meetings; Change meetings; RSME Gp site coordination meetings; and SMAC liaison meetings.
- Undertake planned site assurance visits on a quarterly basis.
- Establish sound partnering relationship with suppliers and other key Trg Sp stakeholders.
- Deputise for the Services Lead if required, including representation at meetings.
- Change Manager for the PPP Contract, ensuring Contract Changes are recorded and progressed in line with contract requirement. Co-Chair Monthly Change Meetings, reporting outcomes and issues to the CMT.
With well-developed communication skills and a curiosity, you will be directly supporting an evolving organisation. Working in an inclusive team of civil servants, military staff and contractors, we value your flexibility and tactful approach, which provide the tools to achieve tangible results.
Key Responsibilities:
- Conduct monthly contractual inspections and audits including: grounds maintenance checks; accommodation checks; cleaning standards; food standards; tailoring services; laundry services; Service Support Desk (SSD) performance; Performance Management Report (PMR); Works Notification Register (WNR); arrival and dispersal reports; and accident reports.
- React to complaints and faults and investigate issues including pest control and report findings back to key stakeholders.
- Maintain relevance of the contract: complete Statements of Need (SON); reviewing action on Change Notices (CN); ensure all Change paperwork is completed and authorised; and request regular stakeholder updates on outstanding CNs.
- Act as the Contract Management Team (CMT) Services representative at: Pre-Contract Management Board monthly meetings; Change meetings; RSME Gp site coordination meetings; and SMAC liaison meetings.
- Undertake planned site assurance visits on a quarterly basis.
- Establish sound partnering relationship with suppliers and other key Trg Sp stakeholders.
- Deputise for the Services Lead if required, including representation at meetings.
- Change Manager for the PPP Contract, ensuring Contract Changes are recorded and progressed in line with contract requirement. Co-Chair Monthly Change Meetings, reporting outcomes and issues to the CMT.
Essential Skills Required:
- The use of strong interpersonal skills is essential to discuss and where possible resolve conflict at the lowest possible level only escalating Key Performance Indicator (KPI) failings when necessary.
- Well-developed communication skills.
- Ability to work independently and collaboratively within mixed teams.
- A flexible and tactful approach.
- A desire to deliver tangible benefits and results for the Department.
- Self-motivated and have the passion for delivering a quality service.
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Working Together
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development
- Free parking
- Use of gymnasium in Barracks for members of the civil service sports council sports and leisure club (monthly subscription with appropriate insurance)
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
We are passionate about Smarter Working and believe that a combination of flexible working practices, digital technology and modern workspaces will give you the opportunity to enjoy a healthy work-life balance, while ensuring you deliver your outcomes effectively and efficiently – we expect you to know where to be to have the most impact, balancing your individual needs with that of your team and the organisation. However, recognising the benefits of face-to-face working, there is an expectation that you would be in the office at least 60% of the time (3 days a week).
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At application stage, you will be assessed against the following:
- Personal Statement - (max 500 words) which demonstrates your suitability for the position, including evidence against the person specification section on this advert.
- Changing & Improving
- Communicating & Influencing
Applications will be sifted using the Behaviours & Personal Statement that have been chosen for this campaign, but in the event of a high number of applications, a sift will be conducted on the lead behaviour 'Changing & Improving'
At interview stage, you will be assessed against the following:
Behaviours
- Changing & Improving
- Communicating & Influencing
- Managing a Quality Service
- Working Together
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected] .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Anthony Pick
- Email : [email protected]
- Email : [email protected]
Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [email protected].
See more jobs in Chatham