Support Officer for Clinical Informatics and ePMA

1.1. Liaise with the system supplier, network providers and others as necessary to overcome any difficulties in the operation of the systems. 1.2. Provide regular updates with progress to any system problems in line with department procedures 1.3.

Authorise users and generate passwords for any pharmacy IT systems 1.4. Maintain and update procedures and policies covering all aspects of the use of the pharmacy IT systems. 1.5. Develop and maintain training programs for any pharmacy IT systems, as well as deliver training to new members of staff on the system.

1.6. Aid the development and implementation of any required SOPs and policies to ensure that all WAHT Pharmacy staff can use the pharmacy IT systems to perform their roles. 1.7. Audit compliance with these procedures.

1.8. Use the pharmacy IT systems and standard computer software to produce management reports, plans, policies and procedures as required. 1.9. Assist in the maintenance and amendment of the pharmacy computer system files to ensure up to date information on the system including dispensing templates.

1.10. Assist in the upgrades of the standalone computers and base-stations 1.11. Liaise with pharmacy IT systems super users to assist with training 1.12. Undertake daily checking of Digitrak and maintaining the tracker system 1.13.

Support with the development of the aseptics worksheets Please see full JD attached