Chargeback Associate I

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is for the daytime team and will be primarily responsible for the appropriate completion of cardholder dispute correspondence and the processing of scheme chargebacks, good faith requests and scheme compliance failures.

What you will be doing

The position reports to the Financial Crime Manager and is responsible for the support of the Exceptions business processes within the FIS Birmingham office. The position has no direct reports.

• To log & review new dispute cases and perform an assessment of the cases status (chargeback rights, no chargeback rights)

• To process dispute administration tasks including the collation of customer declarations

• To monitor and act on agreed process through to completion

• To maintain knowledge of scheme requirements including updates and advise of changes required.

• To identify the best method for recovery of funds including the appropriate chargeback reason code should be identified

• To complete processes in a timely and efficient manner to meet Scheme timeframes

• To review customer section 75 claims and make a pay / no pay recommendation to the client

What you will bring

Knowledge of the related systems / process to a level of competency that enables the chargeback function to be carried out to the required standards of performance:

• Expert knowledge of Visa and MasterCard dispute rules.

• Expert in using Vrol & Mastercom

• Knowledge of Link dispute rules

• Experience in a disputes or chargeback role within a financial services organisation

• Excellent written and verbal communication skills

• Strong knowledge of the scheme chargeback regulations for Visa and MasterCard

• Excellent customer service skills that build high levels of customer satisfaction

• Attention to detail

• Ability to manage multiple tasks

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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