Contact Centre Executive

Contact Centre Executive

Head Office- Annesley, Nottingham (Hybrid) Monday – Friday: 09:00 – 17:30

Basic salary of £25,480 with bonus opportunity, pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Our Contact Centre team is growing, and we are on the lookout for individuals with sales experience who are passionate about delivering outstanding customer service for our outbound retention role.

As our Contact Centre Executive, you’ll be actively contacting our existing customers whose vehicles are due for a service, MOT, & follow up work along with offering and selling service plans. Customer service is key in this role to ensure we deliver the very best care to our customers through effective relationship building with customer satisfaction at the forefront of your approach. You will have a strong desire to upsell products & services that meet the customer’s needs.

You’ll have the opportunity to be involved with:

• Build rapport, provide excellent customer service skills, and understand the customer’s requirements
• Engage with customers by phone to remind them of upcoming vehicle services, MOTs or follow-up work in a helpful and timely manner
• Promote and sell relevant service plans and aftercare products that match each customer’s needs and preferences
• Work directly towards daily and monthly targets, playing a key role in achieving team goals and overall success
• Maintain accurate customer records and ensure all activity complies with Data Protection and GDPR regulations

Do you have what it takes to be a Lithia UK colleague? We’re looking for someone who has:

• Previous sales experience in a target- driven environment
• A natural communicator with an excellent telephone manner and attention to detail
• Strong IT and system navigation skills- quick to learn and confident using CRM tools
• Highly self-motivated, results-oriented with the ability to stay calm under pressure
• A customer service mindset whilst bringing energy and positivity to work successfully in a team

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Job Types: Full-time, Permanent

Pay: £25,480.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Nottingham NG15 0DJ