Mortgage Processor

About The Role

Contract type: Permanent

Hours: Part time, 28 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Salary: £23,700 per annum

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]

In this role, you’ll be at the heart of the mortgage journey—providing consistently high-quality, professional support to both internal teams and external customers, from pre-offer to post-completion follow-ups.

You'll primarily engage with clients over the phone, expertly guiding them through both residential and buy-to-let mortgage applications.

Here’s a taste of what you will be doing as a Mortgage Processor at Nottingham Building Society: -

• Safeguard data accuracy by completing all administration to a high standard—ensuring the integrity of information across core systems and generating reliable management reports
• Build strong working relationships with internal teams, brokers, solicitors, and customers, managing enquiries with professionalism and efficiency
• Resolve and escalate enquiries, issues, and complaints, always putting the customer experience first
• Collaborate with third parties to support business and customer needs effectively
• Work flexibly within a cross-functional team to ensure seamless communication, delivery, and administrative support across departments
• Contribute to continuous improvement, helping refine systems, processes, and policies to align with the Society’s values, risk appetite, and business goals
• Support business-wide efficiencies by undertaking a range of related activities to benefit our customer base
  

About you: -

• Excellent communication skills and a passion for delivering outstanding service
• Confidence in handling multiple tasks and working collaboratively
• A flexible, can-do attitude and a drive to improve processes and outcomes
• Strong Team player

Reward & Benefits -

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
• For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders
  

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us: -

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

About Us

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.