Senior Clerical Services Co-ordinator

Job Overview

This post is fixed term / secondment for 6 months due to funding.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

We are seeking a highly motivated and innovative individual with excellent people skills and a compassionate approach to leadership to join our team in a unique and crucial role supporting the Central Surgical Management Team.

The post holder will provide a highly effective and supportive role in the management of the surgical clinical governance position within the directorate together with medical workforce recruitment and rota co-ordination.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The post holder would be responsible for providing administration support for the surgical clinical governance position. Duties of which include:

• Communicate directly with complainants, obtaining accurate accounts of concerns
• Work closely with clinicians to obtain responses in relation to patient complaints
• Receive and respond to on the spot concerns with sensitivity and resolving concerns where possible within recommended timescales
• Management and investigation of complaints and incidents within the appropriate timescales
• DATIX management
• Provide a robust system of feedback to staff in the directorate with a view to driving quality and safety improvement
  
  

The post holder would be responsible for the management of medical workforce recruitment including:

• Raising ECRs and advertising vacant medical posts
• Confirming job descriptions/person specifications
• Co-ordinating shortlisting and interview dates
• Arranging stakeholder panels
• Managing reference checks
• Managing all medical staff changes via the SMA app
• Ensuring rota compliancy
• Managing sickness in line with policy
  
  

The above duties are not exhaustive and the post holder will be expected to produce routine and ad hoc information to support the monitoring of quality indicators and the achievement of key directorate objectives.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification

Qualifications

Essential criteria

• Degree level education or equivalent experience
• Evidence of recent professional/personal development/education
• Additional experience to post graduate diploma level or equivalent
  
  

Desirable criteria

• Masters/postgraduate level of education
  
  

Experience

Essential criteria

• Previous managerial experience
• Experience of managing staff and budgets
• Ability to manage projects at local or regional level
• Advanced skills in relevant IT packages (Word, Excel, Power Point, Access)
  
  

Desirable criteria

• Knowledge of health service management
• Welsh speaker/writer
  
  

Aptitude And Abilities

Essential criteria

• Starter-finisher
• Thrives on a challenge
• Ability to meet tight deadlines
• Ability to prioritise
• Excellent verbal and writing skills
• Emotional resilience
• Evidence of leadership skills
  
  

Desirable criteria

• Ability to speak Welsh
  
  

Values

Essential Criteria

• Influencing and negotiating skills
• Ability to network
• Team builder
• Ability to use own initiative
• Assertiveness skills
• Be able to adapt to frequent interruptions
  
  

Other

Essential criteria

• Ability to travel within geographical area.