Duty Controller

Mitie have a great opportunity in Croydon Estate Shopping Centre in Croydon.

We are looking for experienced Duty Controller to join our team with a rate of £15.85 per hour working a minimum of 42 hours per week.

Main Duties

• Monitoring and operating the site CCTV systems including associated reports.
• Respond to emergency situations & liaise with emergency services.
• Reporting and associated paperwork & documentation including detailed handovers.
• Knowledge and associated reporting on the contractual agreement, Service Level Agreements (SLA's) & ‘Key Performance Indicators' (KPI's).
• Operating the client and company procedures and processes.
• Managing the fire alarm tests, monitoring & evacuation procedure.
• Attend, represent & actively take part in all required meetings.
• Defect reporting and associated actions and follow ups.
• Maintain the standards of the Security for access / egress and visitor regulation.
• To respond to requests & resolve issues within the agreed SLA time frames.

What we are looking for

• Team player with an enthusiastic attitude.
• Able to work on own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs.
• Excellent communication skills are required both written and verbal.
• It is important the Security Officer is calm under pressure.
• It is essential that the Operator has CCTV experience.
• Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word.
• Be able to work as part of a team as well as an individual.
• It is essential that you have strong system's experience i.e. CCTV, Access Control.
• CCTV License essential.