Transport Administrator

Role Purpose

At Lancaster Gate Assistance we offer market – leading claims services to the motor industry, focusing on two wheeled vehicles.

We are currently looking for a transport assistant to join the transport team on a full time – permanent basis.

The transport team plays a crucial role in facilitating the delivery and collection of motorbikes to clients across the country.

Key Accountabilities

• To liaise with clients in relation to booking in the deliveries and collections of hire motorbikes. (via phone or email).
• Making sure clients have the correct documentation to proceed with delivery.
• To arrange collection of the clients damaged motorbike if needed or to explain the collection via a third-party company.
• Discussing and resolving any mechanical or technical issues with their hire motorbikes.
• Dealing with our drivers if they encounter any issues on the road or with clients.
• Chase any outstanding jobs on our inhouse system.
• Bookings of breakdowns, tyres, hotels, and general van maintenance.
• Dealing with incoming calls and queries from teams within the business.
• Dealing with emails and incoming calls from clients.
• Making payments over the phone.
• General admin duties.
• To support the rest of the team.
• Carry out reasonable tasks as requested by your manager.

Experience & Requirements

• Previous transport experience would be advantageous but not essential – training will be given.
• Demonstrate a high level of proficiency when dealing with customers on the phone.
• Excellent administration and customer service skills.
• Excellent communication skills both written and verbal.
• Organisational skills.
• Ability to work unsupervised while using own initiative and part of a team.
• Adaptable.
• Previous experience of using Microsoft packages.
• Pro active approach to problem solving.
• Polite telephone manner.
• Attention to detail.

Job Types: Full-time, Permanent

Pay: Up to £26,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Language:

• English (preferred)

Work Location: In person