Customer Contact Agent
Ocean Finance
Date: 1 day ago
City: Salford, England
Contract type: Full time
About The Company
At Ocean, we’re on a mission to become the UK’s leading credit platform for people not served by the mainstream, helping them improve their financial wellbeing over their lifetime. This has been our mission for over 30 years, and it’s still the thing that drives us to do better and more for our customers.
We do this by helping our customers make informed decisions and access personal finance products.
If our mission sounds interesting, please keep reading!
About The Job
As our new Customer Contact Agent, you’ll be the kind of person that loves to push the boundaries of what’s possible and thrives in a fast-paced environment like ours.
As our new Customer Contact Agent you will be responsible for inbound & outbound telephony contact with our customers, providing an outstanding level of service, ensuring their secured loan or mortgage enquiries are dealt with in an efficient and accurate manner, with fair customer outcomes at the heart of everything they do.
You must have the strength and resilience to handle high call volumes whilst demonstrating a genuine passion for customer service.
What You’ll Be Doing For Us
A day in the life of this role could look like…
At Ocean, we’re on a mission to become the UK’s leading credit platform for people not served by the mainstream, helping them improve their financial wellbeing over their lifetime. This has been our mission for over 30 years, and it’s still the thing that drives us to do better and more for our customers.
We do this by helping our customers make informed decisions and access personal finance products.
If our mission sounds interesting, please keep reading!
About The Job
As our new Customer Contact Agent, you’ll be the kind of person that loves to push the boundaries of what’s possible and thrives in a fast-paced environment like ours.
As our new Customer Contact Agent you will be responsible for inbound & outbound telephony contact with our customers, providing an outstanding level of service, ensuring their secured loan or mortgage enquiries are dealt with in an efficient and accurate manner, with fair customer outcomes at the heart of everything they do.
You must have the strength and resilience to handle high call volumes whilst demonstrating a genuine passion for customer service.
What You’ll Be Doing For Us
A day in the life of this role could look like…
- Conduct outbound calls in response to customer enquiries
- Ensure that all callbacks are actioned on time and at customers request
- Attain and maintain competence under the IL Training and Competence Scheme
- Achieve individual daily, weekly, and monthly key performance targets as well as contributing to the overall departmental targets
- Ensure calls are compliant and the call structure provided is followed at all times
- To take inbound calls as and when required
- Carry out all duties in a manner that reflects Intelligent lending’s’ principles at all times
- Undertake any further duties determined as reasonable and necessary in the fulfillment of the role
- Any other reasonable duties set out by the business.
- Excellent communication skills (Confidence - has the ability to proactively build customer relationships)
- Self-motivated/Self Driven
- Passionate about delivering positive outcomes for customers
- Pay you competitively and review your salary every year
- Welcome you into our awesome team (dare we say the best? We do, yes!)
- Bring the kind of vibe where we want you to share your ideas, even if it’s not “your area”
- Provide you with all the kit you need to work from home.
- Help you plan for life after work with our pension scheme
- Take care of your health with eye test vouchers, Perkbox medical and wellness and our employee assistance programme
- Give you 25 days holiday (to start with), as well as local public holidays and a day off on your birthday
- Support you with training, mentoring and anything else you need to further your development and hit your career goals
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