Senior Manager - 24x7 Incident Operations
Lloyds Banking Group
JOB TITLE: Senior Manager - 24x7 Incident Operations
SALARY: £83,411 - £98,130 (plus additional shift allowance £1250 per month)
LOCATION(S): Halifax
HOURS: Full time
WORKING PATTERN: This position is based on a 4-week rolling shift pattern, across 24*7*365 with each shift lasting 12 hours, supporting hybrid working between the office and home locations.
About this opportunity
The 24*7 Incident Operations team within Operations & Service Enablement are passionate about providing IT services supporting the largest Digital bank in the UK. We work closely with a variety of technical & business teams and partners to support and protect important LBG Systems and services. The availability of these services is fundamental to enable LBGs strategic objective to Help Britain Prosper!
Join us on an exciting journey to modernise our operations in support of the bank's IT strategic direction. We seek a leader with proven groundbreaking experience and a confident decision maker in a pressurised environment.
Key responsibilities:
Line management experience of leading, motivating, developing a team of colleagues towards delivering team goals with quantifiable impact.
Collaborate with Engineering and Enabling Platforms to shape our strategic transformation and deliver a modern 24*7 IT Operations area, embracing toolset adoption, increased automation, self-service and AI capabilities.
Accountability for leading and running critical IT incidents in crisis type situations, chairing incident calls and working collaboratively with colleagues from a variety of internal business and technical teams, and third-party partners to ensure the banks Important Business Processes and Services (IBPs / IBSs) are recovered in the fastest possible time. Ensuring decisions are made, whilst under pressure with a controlled business and risk-based prioritisation approach.
Engage with senior stakeholders on critical / high severity incident escalations and deliver accurate, clear, and timely communications throughout the service recovery.
Have a good understanding of policy and standards specific to role, ensuring compliance in alignment with appropriate risk and service management.
Passionate about pursuing and investing in opportunities for your own and other's personal development, fostering a growth mindset culture.
Why Lloyds Banking Group
Like the modern Britain we serve, we're evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too.
What you'll need:
Knowledge and experience of key ITIL processes such as Incident, Problem and Change Management
Proven experience of strategic thinking and delivering transformational change within an Operations environment.
Strong leadership skills, you'll be a senior member of the Extended CIO Enabling team and will demonstrate our values, behaviours, and growth mindset.
Clear communicator who can understand and translate complex technical information, then articulate in a clear and simple manner in verbal and written form.
Highly motivated, proactive, and driven to achieve individual and collective goals. You promote a service focused environment which encourages innovation, empowerment, and continual improvement.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
Up to 30 days holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies.
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
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