1st Line IT Helpdesk Technician

Vertu House Team Valley Gateshead

Due to rapid growth, we are now recruiting a 1st Line Desktop Support Technician to support the Group At Vertu Motors, our IT team aims "To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience".

The working hours are 37.5 hours per week; 9.00am – 17.30pm Monday to Friday based at Team Valley.

We are offering a basic salary of £24,102

Irrespective of the role, the “non-negotiables” for any of our colleagues are, Drive, Character, Attitude, Energy and Talent. Relevant IT experience is important to us, as can be seen by the responsibilities of the role, but is not sufficient on its own as you will need to demonstrate that you have used those attributes to achieve your goals in the past.

In addition to this you will also need to be self-motivated and passionate about what you do.

You Will Be Experienced With The Following Skills

• A very good working knowledge of PCs, Microsoft operating systems including both desktop and server environments, popular windows applications, Networks, and E-mail.
• A working knowledge of the following:
• Active Directory/Domain Environments.
• Microsoft Outlook / POP3 / Exchange email systems - Anti-virus software, monitoring and email security platforms.
• Networking(LAN/WAN, TCP/IP, VPN Access etc).
• Internet access and restrictions, set-up, trouble shooting, reporting.
• Remotesupport tools including Remote Desktop, VNC applications.
• Printers, scanners, wireless network devices.
• Microsoft Office Applications including Office 365.
• An understanding of motor retail manufacturer systems & interfaces would be desirable.
• Knowledge of IP telephone and SIP would be advantageous.
• Ability to remotely diagnose IT problems, and resolve through talking the user through the fix, or using remote desktop tools to resolve.
• Excellent communication and interpersonal skills.
• A polite and friendly telephone manner.
• Ability to work under pressure, and diffuse confrontational situations.
• Good organisational skills.
• A willingness to learn and work within a team.
  
  
  

Benefits

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Tool Insurance
• Pension
• Enhanced Maternity and Paternity
  
  
  

Apply today to be considered for this role.