Operations Director – Insurance – Life & Pensions
W3Global
Date: 1 day ago
City: Romford, England
Contract type: Full time
Operations Director - Insurance - Life & Pensions
LOCATION: Romford, UK
PERMANENT
Hybrid - 3 Days onsite
Must have Insurance - Life & Pensions
Required Work Experience
15+ years of relevant work experience
Role And Responsibilities
The role will report into the COO and will have deliver on the following:
Client Engagement and Relationship
LOCATION: Romford, UK
PERMANENT
Hybrid - 3 Days onsite
Must have Insurance - Life & Pensions
Required Work Experience
15+ years of relevant work experience
Role And Responsibilities
The role will report into the COO and will have deliver on the following:
Client Engagement and Relationship
- Develop meaningful strategic approaches for all existing and new clients.
- Utilize strategic agility to identify and solve problems for specific client business or brand issues.
- Maintain and develop key client relationships.
- Implement strategic branding and practice-specific resources into team.
- Identify, execute and convert client business opportunities.
- Perform project based on client requirements and gain client confidence.
- Educate clients and influence to sell strategic and creative solutions.
- Conduct negotiations in mutual best interest of clients.
- Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT)
- Initiate and execute client revenue producing engagements and attain targets.
- Assist project managers to direct complex large scale client engagements.
- Direct client strategic planning engagements.
- Responsible direct line of sight to the end to end delivery requirements for the client - includes delivery of onshore and offshore operations
- Own the onshore operations for their respective client area viz. contact centre, client finance area, actuarial and IQA etc.
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan
- Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the Insurance business
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
- Develop win-win solutions for clients and grow the size of the relationship with the concerned client
- Identify new emerging needs of our clients and solution new product and services for the client area
- Monitor and manage account profitability above margin targets.
- Plan and implement on the cost optimization programme to deliver on the cost agenda
- Develop and attain accurate quarterly and annual revenue forecasts for every account.
- Present weekly/monthly/quarterly/annual performance report.
- People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
- Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan
- Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the Insurance business
- Lead and motivate the development and delivery of the IBS modernization of the Product and Technology estate.
- Develop win-win solutions for clients and grow the size of the relationship with the concerned client
- Identify new emerging needs of our clients and solution new product and services for the client area
- Monitor and manage account profitability above margin targets.
- Plan and implement on the cost optimization programme to deliver on the cost agenda
- Develop and attain accurate quarterly and annual revenue forecasts for every account.
- Present weekly/monthly/quarterly/annual performance report.
- Mentally agile and decisive - good numerical understanding and sound commercial judgment
- Able communicator. Persuasive and articulate, able to influence and negotiate at senior / exec level
- Understands the risks faced by the organization and the controls in place to manage and mitigate risks
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