Customer Service Coordinator
The Whittan Group
Date: 1 day ago
City: Telford, England
Contract type: Full time
Telford
Fulfilment
Full time
Permanent
The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture and install storage solutions for commercial and industrial environments in the UK and Europe.
We are looking for a Customer Service Coordinator to join our busy and growing organisation. Reporting into the Coordination Manager, the main function of the role will be to provide our customers with excellent service from order receipt to supply of materials and/or service through to invoicing within a timely manner ensuring they are managed successfully.
Key Responsibilities
The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.
Fulfilment
Full time
Permanent
The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture and install storage solutions for commercial and industrial environments in the UK and Europe.
We are looking for a Customer Service Coordinator to join our busy and growing organisation. Reporting into the Coordination Manager, the main function of the role will be to provide our customers with excellent service from order receipt to supply of materials and/or service through to invoicing within a timely manner ensuring they are managed successfully.
Key Responsibilities
- Manage and prioritise your own workload
- Handle customer service tasks within a busy environment, including POD retrieval, delivery progression and general customer queries on orders or invoices.
- Ensure the customer is responded to in a timely manner
- Understand and action reports (where required)
- Ensure all customer data and documentation is stored correctly and in line with GDPR regulations.
- Handle multiple customer orders and queries in progress
- Coordinate, manage and bring together multiple elements of a job/project.
- Confident communicator
- Good Telephone manner
- A team player
- Good time management skills
- Can multitask and manage/prioritise own workload
- Excellent data entry skills
- Minimum A-C grade Maths and English
- Basic knowledge of Microsoft office
- Basic knowledge of SAP
- Holds a full and valid UK driving licence
- Competitive salary
- 33 days holiday per annum including bank holidays.
- Company pension
- Life assurance
- Employee discount scheme
- Long service awards
- Monthly STAR awards
- Employee Assistance Programme
- Support from Trained Mental Health First Aiders
- Cycle2Work Scheme
- Medicash Scheme
- Flexi Holiday Scheme
The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.
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