Customer Services Administrator
Smurfit Kappa
Date: 1 day ago
City: Aldershot, England
Contract type: Full time
Customer Services Administrator Job Description
Customer Services Administrator - Aldershot, Hampshire, UK
Job Summary
Are you passionate about delivering exceptional customer service and building strong client relationships? Smurfit Westrock Beacon in Aldershot is looking for a proactive and detail-oriented Customer Services Administrator to join our dynamic Customer Services Team.
About the Role
As a key member of our Customer Services Team, you’ll work closely with all internal departments to ensure a seamless customer experience. This role will provide world-class service and support to our valued clients.
️ Key Responsibilities
We’re looking for someone who is:
A strong communicator, both written and verbal Organised, detail-oriented, and able to prioritise tasks Comfortable working independently and as part of a team Skilled in Microsoft Office applications (Excel, Word, Outlook) Experience in a similar office based role, confident working with numbers and written correspondence Driven to deliver excellent service in a fast-paced, deadline-driven environment Experience of a similar office based position essential
Why Join Us?
At Smurfit Westrock, we believe in empowering our people and fostering a collaborative, supportive workplace. You’ll be part of a global packaging leader with opportunities to grow and make a real impact. This role offers free on site parking, 25 days holiday per year with the option to buy/sell additional days, company pension and development opportunities. If you are a motivated individual with a strong customer services background, we would love to hear from you.
Customer Services Administrator - Aldershot, Hampshire, UK
Job Summary
Are you passionate about delivering exceptional customer service and building strong client relationships? Smurfit Westrock Beacon in Aldershot is looking for a proactive and detail-oriented Customer Services Administrator to join our dynamic Customer Services Team.
About the Role
As a key member of our Customer Services Team, you’ll work closely with all internal departments to ensure a seamless customer experience. This role will provide world-class service and support to our valued clients.
️ Key Responsibilities
- Handle customer orders and enquiries via phone and email
- Accurately raise orders in our system
- Respond promptly and professionally to customer queries
- Resolve issues efficiently and effectively
- Administrative tasks as the role requires
- Maintain clear and consistent communication with internal teams
We’re looking for someone who is:
A strong communicator, both written and verbal Organised, detail-oriented, and able to prioritise tasks Comfortable working independently and as part of a team Skilled in Microsoft Office applications (Excel, Word, Outlook) Experience in a similar office based role, confident working with numbers and written correspondence Driven to deliver excellent service in a fast-paced, deadline-driven environment Experience of a similar office based position essential
Why Join Us?
At Smurfit Westrock, we believe in empowering our people and fostering a collaborative, supportive workplace. You’ll be part of a global packaging leader with opportunities to grow and make a real impact. This role offers free on site parking, 25 days holiday per year with the option to buy/sell additional days, company pension and development opportunities. If you are a motivated individual with a strong customer services background, we would love to hear from you.
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