Laboratory IT Support Officer
Sheffield Teaching Hospitals NHS Foundation Trust
Date: 1 day ago
City: Sheffield, England
Contract type: Full time
**Please note that we are looking to recruit 1x full-time permanent post and 1x full-time, fixed term post (12 months)**
The post-holder will work as part of the South Yorkshire and Bassetlaw Pathology (SYBP) Laboratory IT team providing technical support to the laboratories and their staff, working to standard operating procedures.
Typical Duties Will Include
Working to established Standard Operating Procedures, provide general front line IT support on a day-to-day basis for laboratory staff encompassing all platforms and systems, investigating issues, documenting and liaising with all stakeholders
Proactively monitor the progress of incidents and service requests for timely resolution, communicating progress as appropriate with laboratory staff, partner trust IT staff and with external suppliers.
Accurately record technical and often complex information from staff and interpret this information to provide a high level of detail to other staff.
Use strong technical diagnostic and problem-solving skills to resolve issues where appropriate, escalating to senior SYBP Laboratory IT staff when required.
Routine maintenance of commercial software used within the laboratories including the Laboratory Information Management System. This includes but is not exclusive to database management of codes relating to tests, requesting locations / clinicians and user maintenance.
Ensure that systems both in-house developed, and externally procured, are tested for accuracy, performance, data quality and resilience.
Maintenance of SOPs to ensure conformance for Laboratory UKAS accreditation.
Provide documentation for software including end user documentation and SOPs to enable the support of the system.
SYB Pathology is a partnership between the five Acute Trusts within the ICS footprint, hosted by Sheffield Teaching Hospitals. By coming together as a single service SYB Pathology will ensure all patients and clinicians across the ICS footprint receive equitable access to high quality, innovative pathology services, providing the best clinical outcomes. The partnership will ensure SYBP improves health outcomes, drives research and innovation, delivers efficiencies, and ensures a sustainable workforce, providing job satisfaction and career progression opportunities for all staff.
The SYBP IT Team support all pathology disciplines across the partnership, including the departments of Cellular Pathology, Microbiology, Virology, Clinical Chemistry, Immunology, Haematology, Coagulation, POCT and Blood Transfusion. In addition, SYBP has a number of highly specialised services providing testing to regional, national and international users.
The team provide all aspects of IM&T provision, offering both technical expertise in the maintenance of systems, as well as development of innovative in-house systems to support the work of the departments in conjunction with local and partner Trusts IT colleagues, as well as other IT professionals.
For further details / informal visits contact: Name: Michael Heaton Job title: Deputy Laboratory IT Service Manager Email address: [email protected] Telephone number: 07356127720
Initial contact is preferred via email.
The post-holder will work as part of the South Yorkshire and Bassetlaw Pathology (SYBP) Laboratory IT team providing technical support to the laboratories and their staff, working to standard operating procedures.
Typical Duties Will Include
- Incident management for Directorate IT systems.
- The maintenance of Laboratory Medicine IT and data transfer systems, both for in-house developed software and externally procured software.
- Support for laboratory IT projects
- First line support to external users related to connectivity and access to Laboratory results, both within the partner trust hospitals and to external customers.
- Enabling, promoting and supporting the effective use of data, information, knowledge and technology to support and improve health and health care delivery across SYBP.
Working to established Standard Operating Procedures, provide general front line IT support on a day-to-day basis for laboratory staff encompassing all platforms and systems, investigating issues, documenting and liaising with all stakeholders
Proactively monitor the progress of incidents and service requests for timely resolution, communicating progress as appropriate with laboratory staff, partner trust IT staff and with external suppliers.
Accurately record technical and often complex information from staff and interpret this information to provide a high level of detail to other staff.
Use strong technical diagnostic and problem-solving skills to resolve issues where appropriate, escalating to senior SYBP Laboratory IT staff when required.
Routine maintenance of commercial software used within the laboratories including the Laboratory Information Management System. This includes but is not exclusive to database management of codes relating to tests, requesting locations / clinicians and user maintenance.
Ensure that systems both in-house developed, and externally procured, are tested for accuracy, performance, data quality and resilience.
Maintenance of SOPs to ensure conformance for Laboratory UKAS accreditation.
Provide documentation for software including end user documentation and SOPs to enable the support of the system.
SYB Pathology is a partnership between the five Acute Trusts within the ICS footprint, hosted by Sheffield Teaching Hospitals. By coming together as a single service SYB Pathology will ensure all patients and clinicians across the ICS footprint receive equitable access to high quality, innovative pathology services, providing the best clinical outcomes. The partnership will ensure SYBP improves health outcomes, drives research and innovation, delivers efficiencies, and ensures a sustainable workforce, providing job satisfaction and career progression opportunities for all staff.
The SYBP IT Team support all pathology disciplines across the partnership, including the departments of Cellular Pathology, Microbiology, Virology, Clinical Chemistry, Immunology, Haematology, Coagulation, POCT and Blood Transfusion. In addition, SYBP has a number of highly specialised services providing testing to regional, national and international users.
The team provide all aspects of IM&T provision, offering both technical expertise in the maintenance of systems, as well as development of innovative in-house systems to support the work of the departments in conjunction with local and partner Trusts IT colleagues, as well as other IT professionals.
For further details / informal visits contact: Name: Michael Heaton Job title: Deputy Laboratory IT Service Manager Email address: [email protected] Telephone number: 07356127720
Initial contact is preferred via email.
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