Facilities Coordinator

ABOUT THIS ROLE

Facilitating the needs of the various users and requirements of Eastbourne Theatres, to undertake the provision of general security, porterage, maintenance, H&S, customer service and cleaning service within and around the buildings.

The postholder is responsible for:

• Supporting the day-to-day operations of Eastbourne Theatres ensuring that they are well maintained, safe and compliant with all relevant standards
• Providing operational and administrative support to the Building & Facilities Manager
• Ensuring that the venues operate efficiently and effectively by managing maintenance, repairs, and other operational aspects of a building or property

ABOUT YOU

You are a hands-on, detail-oriented professional. With experience in facilities coordination or venue operations, you understand the unique demands of performance spaces and thrive in a fast-paced, dynamic environment. You take pride in ensuring the building is safe, well-maintained, and show-ready always. You’re just as comfortable managing contractors and maintenance schedules as you are supporting front-of-house and technical teams during busy event periods. Your excellent communication skills, practical mindset, and flexible approach make you a vital part of the venue's operational heartbeat.

JOB ROLE

KEY RESPONSIBILITIES

• To provide positive assistance to the users of Eastbourne Theatres and associated venues and spaces
• Ensuring security of the buildings and monitoring of visitors and occupants
• Porterage, including the moving of furniture and erection and dismantling of equipment
• To fulfil appropriate audio-visual assistance for small meeting and functions, ‘plug and play’ provision with existing set-up systems
• Setting up and striking the various room requirements for the different events effectively ensure all safety issues are fulfilled
• To provide a direct frontline role for all activities to ensure effective and efficient customer service
• To ensure that all spaces and their immediate surrounds are kept in a clean and hygienic condition
• Duties to include cleaning washing, sweeping vacuum cleaning, emptying of bins, polishing, and dusting, using where appropriate powered equipment
• To carry out maintenance as required, including all domestic plumbing requirements, painting, and assisting in boiler maintenance
• To work with the maintenance team in decoration of the venues and spaces, including all preparation and action to ensure they are presented at the highest possible standards at all times
• Using basic security equipment and acting as first point of contact with the emergency services as directed
• To replenish of consumable toiletry stock as required including assisting with ordering stock
• To support the Facilities Manager with routine H&S, Water safety & Fire Risk Management monitoring and testing
• To ensuring that the Premise Licence, Health & Safety at Work Act and Customer Care Policy are always adhered to

PERFORMANCE MEASURES

• Maintenance Completion Rate

At least 95% of scheduled maintenance tasks and reactive repairs are completed on time and to the required standard.

• Venue Readiness

Ensure 100% of performance and event spaces are prepared, clean, and operationally ready before public and artist access deadlines.

• Health & Safety Compliance

Maintain full compliance with health and safety regulations, with zero reportable incidents due to facilities-related issues.