Credit Controller

We are Fidelity Fulfilment. We are a leading provider of specialist warehousing and supply chain services based in Daventry. Our business has reached an exciting stage in our life with rapid expansion.

With sites in the UK, US, and Netherlands, we offer a diverse range of services including automotive warehousing, 3PL pick & pack operations, e-commerce fulfilment, returns management, and systems development. We work with top-tier clients in various industries and provide a fully integrated end-to-end supply chain solution.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? Fidelity Fulfilment is looking for a dedicated part-time Credit Controller to join our finance team in Daventry!

About the Role

This is a newly created, part-time role (25 hours per week), responsible for establishing and running a credit control function that supports both the UK and US businesses within the Fidelity Group of companies. You will play a vital role in supporting the company’s working capital and profitability by managing and reducing outstanding debt while minimising bad debts.

Key Responsibilities:

• Creditor Management: Proactively chasing debtors to meeting the Group's DSO objectives and initiating the internal stop procedure for non-payment.
• Credit Reviews: Create and maintain an early stage credit review process for all prospective customers and periodic on-going reviews for all existing customers using credit agency reports, statutory filings and other financial evidence
• Debtor Statements: Issue monthly customer statements ensuring their awareness of account status and prompt payment.
• Liquidation Process: Liaise with debt collection, administrators and liquidators in the event of customer insolvency, making and evidencing claims for outstanding debt.
• Stakeholder Management: Liaising with all internal and external stakeholders when investigating account queries ensuring swift resolution and awareness of the issue through frequent and timely reporting
• Accounts Receivable: Using Access Financials oversee the posting and allocation of payments to the Accounts Receivable ledger.
• Month-End Processing: Follow a robust month-end cut off process, ensuring that all cash is posted in the period received and the accounts payable ledger is fully reconciled to the general ledger.
• Accurate Information Sharing: Provide precise details about our and our clients products, services, policies, and procedures.
• Complaint Resolution: Efficiently handle customer complaints, ensuring their satisfaction and continued cooperation
• Record Keeping: Maintain detailed and accurate customer records in our company systems.
• Collaboration: Work with various departments and colleagues to address customer needs and escalate complex issues, while supporting team members as and when required.
• Trend Reporting: Identify and report customer feedback trends to help improve our services and processes.
• Continuous Learning: Participate in training and development programs to stay updated on our products and services.

What We’re Looking For:

• Experience:
• Proven experience in delivering best-in-class credit control
• Experience of working across a multi-entity business or international business
• Demonstrable track record in reducing aged debtors and improving debtor days.
• Technical Skills: Proficiency in MS Office applications and accounting systems (we use Access Financials, so preference is given to those with this)
• Problem-Solving: Ability to gather information from stakeholders to identify and solve issues.
• Customer Focus: A passion for creating positive customer experiences.
• Adaptability: Resilience and professionalism in a fast-paced, changing environment.
• Team Player: Strong team ethos with excellent collaboration skills.

Why Join Fidelity Fulfilment?

• An Agile and Impactful Place to Work: We are delivering on our growth plan and creating teams that are trusted and able to make change.
• Part of an International Business: Our size does not mean you're a cog in a machine, you will join colleagues in three countries where you can share experiences.
• Opportunities to Develop: We work together for mutual benefit, we work to understand and meet your career aspirations while you support our growth ambitions.

Pay & Benefits:

• Pay: Up to £36,000 pro rata
• Holiday: 23+8 days holiday increasing to 25+8 after 3 years service.
• Pension: Salary sacrifice pension scheme
• Additional benefits:
• High Street discounts
• Death in service cover

If you're ready to make a difference and grow with a company that values your contributions, apply today!