Logistics Operations Manager

Job title: Manager Logistics Operations

Percent of travel: 10%

Location: Newbury, UK

Reports to: Sr.Mgr, Logistics Operations

Job Mission / Purpose:

The Manager of Logistics Operations is responsible for the site warehouse and kitting operation within the warehouse of their responsibility. This role manages a mid size team or teams within one site with a focus on tactical execution to prescribed high level strategy but requires a more experienced proven leader who can also develop strategy to meet service, personnel, cost targets set forth.

The main objectives are to provide clear leadership and strategic direction to the local team, create a reputation of excellence and ensure a “Best in Class” organization is created and maintained through implementing solutions to further develop, drive and improve customer satisfaction / experience, manage and reduce costs, enhance and develop processes, and support the creation and optimization of an end-to-end supply chain.

This role will promote teamwork and collaboration, quality performance standards, professionalism and integrity to ensure that results are delivered in accordance with the strategic plans, objectives and customers’ contractual agreements.

What You'll Do:

Setting Direction:

• Set the direction for the warehouse, kitting, and distribution team within scope of responsibility to ensure organizational readiness and alignment with customer needs and delivery capability for the required service levels.
• Ensure strategic planning of the prescribed LRD warehousing, kitting, and distribution team within area of responsibility align with the overall vision of the Europe Logistics Operations and Stryker mission and company-wide objectives and initiatives.
• Partner in the development, modification and improvement of the overall Stryker distribution network, the Europe physical footprint, procedures, policies, processes and the development of new services to increase external and internal customer satisfaction and lower overall costs. This in close collaboration / cooperation with other (relevant) functions.
• Partner in the development and continued management of current and future 3PL activities to drive improved service at reduced cost while meeting stryker’s requirements for quality and sustainability compliance.
• Ensure local warehouse and kitting operational activities within area of responsibility are in line with the applicable Medical Device Directives, applicable ISO standards, Sarbanes-Oxley, FCPA, Trade Compliance, VAT, Health & Safety, and any other local & international laws, rules & regulations.
• Enforces programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and adherence to all European, national and local statutes.
• Ensure compliance with global, European and local regulations regarding health & safety, regulatory and hazardous materials, as well as internal policies and procedures.
• Drives a culture of continuous improvement, accountability and performance throughout the organization of responsibility.
• Identifies logistics needs to support growth of the business while developing and implementing new logistics models.
• Partners with EPLO Finance to develop budgets and metrics that promote continued cost reduction.
• Identifies best practices and trends in the marketplace, leading to the implementation of innovative ideas that drive progress and continuous improvement.
• Promotes compliance with Stryker values and ethics.
• Routinely evaluate Voice of Customer to ensure distribution processes meet internal and external Customer needs.
  
  

Building Organizational Capability:

• Influences the development of systems and procedures for operating and managing physical facilities, human capital, equipment, and products in a compliant and profitable manner.
• Full collaboration with the Europe and EEMEA divisions, and all other divisions sourcing from warehouse of responsibility, to pursue the highest level of service.
• Provide required support and input in Mergers & Acquisition and business integration projects if needed.
  
  

Developing Talent:

• Build and develop a strong and stable warehouse and kitting team with team members who have capability to further grow and develop.
• Pursue engaged and committed teams.
• Strategic oversight for implementing effective performance evaluations and for recommending the appropriate talent development strategy.
• Ensure all activities related to employee engagement, talent reviews and periodic employee reviews are conducted across area of responsibility.
• Promote and support a culture of engagement and continuous improvement that results in increased performance, cost savings, safety, quality and productivity improvements.
• Responsible for building leadership competencies with direct reports and team leaders to ensure that they are engaging employees to exceed their targets in safety, quality, service and cost.
• Coach, develop and mentor Europe Logistics Operations staff (direct and indirect) within region of responsibility to ensure ongoing career development, growth and continuous improvement.
  
  

Delivering Results:

• Oversee the physical handling, storage, transportation and inventory control of all products transacted through the LRD within responsibility are in line with the divisional, corporate operational and strategic objectives while delivering on the required customer service levels and operating in the most efficient and cost-effective manner.
• Ensure “Right Product, in the Right Quantity, with the Right Quality, at the Right Place, at the Right Time”.
• Maintain appropriate and agreed upon KPI’s to measure the performance and enable improvement programs.
• Manage a system of controls to ensure that quality, service levels, freight and operational performance goals are met within prescribed cost parameters and meet or exceed divisional and customer needs.
• Monitor operational KPI’s to proactively identify possible bottlenecks or disruptions that can jeopardize the flow of goods.
• Support reporting and periodic highlights on all key metrics related to service levels, total costs, freight costs, trade compliance etc. to all relevant stakeholders within region of responsibility
• Support of divisional and customer requirements and standards.
  
  

Inspiring Others:

• Interact with and leverage opportunities to demonstrate Logistics Solutions’ value proposition with the Stryker divisions, customers and other key groups and constituents within region of responsibility
  
  

What You'll Need:

Essential:

• A minimum of a Bachelor's / graduate degree in Business Administration, Materials Management, Life Sciences, Engineering or equivalent is required.
  
  

Desired:

• A post-graduate qualification in Warehousing, Logistics or Operations would be strongly preferred
• APICS certification is highly preferred.
• Formal training in (and experience with) Lean, Process Excellence, Six Sigma tools, etc. is preferred.
  
  

Experience

Proven track record in operations leadership within a multinational organization including:

Essential:

• 5+ years of experience in Supply Chain management, Logistics, Operations or related fields are required.
• 5+ years of experience in multi-shift, automated and labor-intensive distribution, logistics, manufacturing and/or supply chain operations.
• 4+ years’ experience in a people management role with proven organizational development and planning expertise necessary to lead teams thru continual changes while demonstrating high levels of engagement
• Must have strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization.
• High sense of customer service orientation.
• Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system.
• Well versed in Microsoft Office tools including Word, Excel, Access, Power Point, Visio or other flow charting software and/or Microsoft Project (or similar).
• Experience with International Standards (e.g. ISO / FDA).
• Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization.
• Fluency in English.
  
  

Desirable

• Leading within a decentralized, matrix organization.
• Medical device standards and regulatory needs.
• Business Process Analysis.
• Experience in reverse logistics in Medical Device or Healthcare Markets.
• Strong knowledge of IT systems & tools and their implications for business processes (Oracle and SAP preferred).
• Fluency in a second (European) language is a plus.
  
  

Competencies & Behaviors

Sets Direction

• Provides clarity on expectations through exceptional communication skills (both verbal and written).
• Makes sounds decisions and selects effective approaches to solving issues.
• Demonstrates agility and desire to learn and adjust priorities.
  
  

Builds Organizational Capability

• Demonstrated success in building, managing, motivating and developing strong logistics and operations teams.
• Proven ability to recruit, develop and engage high performing teams.
• Is innovative and supports new ideas.
  
  

Delivers Results

• Results focused and executes with a hands-on leadership style.
• Strong ability to analyze complex situations, and develop and recommend solutions.
• Strong results orientation with a track record for delivering and achieving exceptional results.
• Aligns performance for success in a high-performance environment by setting clear goals and expectations.
• Sets high goals for personal and team achievement and holds people accountable for organizational success.
• Creates a culture of learning and problem solving, collaboratively establishing development plans, tracking performance, and effectively evaluating performance.
• A self-starter who enjoys juggling multiple issues at one time, and has the ability to organize and direct diverse activities in a changing environment, often under time pressure.
• Able to effectively manage multiple projects simultaneously and to meet deadlines.
• Keen knowledge of how changes in any specific operational metric impacts overall performance.
• Strong analytical and quantitative skills, and the ability to analyze financial results and develop an ROI.
• Demonstrates a high degree of independent decision-making and initiative.
  
  

Develops Talent

• A proven track record of building highly talented teams and driving engagement.
• Excellent people-manager who is effectively able to identify talent, develop, coach, mentor and reward people.
  
  

Inspires Others

• A team player who effectively connects, collaborates and fosters an inclusive environment.
• Able to effectively inspire multi-cultural and diverse teams.
• Proven ability to build positive relationships and a sense of teamwork collaborative networks internally and externally.
• Has high integrity and holds self and others accountable to the highest standards – walks the talk.
• Excellent communication and presentation skills with prior experience influencing and presenting to senior level executives.
  
  

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.