Information Technology Analyst

Department: IT

Reports To: Manager - ICT Project Implementation

Directly Responsible For: No direct reports

Hours: 37 per week

Overall team / department purpose

- The IT function is responsible for ensuring that our network of systems functions properly and connects well.

- Maintaining the governance of our business’s technological systems, maintenance of the infrastructure and functionality of the systems overall.

- Beyond that, professionals within the IT department work internally on computer software and hardware in many ways that allow a business to be successful.

Key role priorities

- This role is responsible for acting as the ICT representative on business projects which require ICT input.

- This includes supporting our business in obtaining maximum benefit from existing and new corporate systems, supporting the implementation, development and enhancement of such as appropriate to increase business efficiency in line with business requirements and priorities in line with business analysis and project management best practice.

Key working relationships

- As well as the ICT Project and broader team, the holder is required to interact on a regular basis with leaders and teams across all levels and functional areas of our business in the provision of support and delivery for ICT related projects from inception through to go-live.

- External to our business, the role holder is required to interact with external service providers as appropriate to ensure the most effective and efficient service provision.

Main duties & responsibilities

- Provide project management and business analysis support to system implementations, changes and upgrades.

- Prepare and update project documentation, ensuring compliance with the agreed project and programme governance arrangements using the agreed in-house project management framework, guidance, and associated templates.

- Work with business areas to provide business analysis support, including requirements gathering, process mapping and modelling.

- Evaluate business requirements, prepare and present proposals and design and deliver solutions to meet agreed objectives within time scale and budget.

- Undertake business analyst process reviews to identify areas for improvement and recommend potential solutions.

- Implement multiple ICT projects and changes across various different systems and business areas utilising various best practice frameworks including PRINCE2 and Agile as well as internal processes and procedures.

- Manage the handover of projects and changes to the ICT BAU Team and business areas, including all relevant documentation and training.

- Test and handover new system implementations as well as system upgrades and patches.

- Participate in relevant internal and external user groups as required.

- Actively research emerging technologies and assess their potential business benefit to our business.

- Develop and oversee the automation and integration of business systems through developing workflow, scripts and scheduled tasks.

- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.

Key measures of success

- Assigned projects are delivered against agreed dates.

- Assigned projects are delivered within agreed budgets.

- Quality products are specified and delivered across our business.

- Assigned projects are delivered in-line with the agreed project methodology.

- All project documentation is delivered at all stages of the project.

- Appropriate business analysis and ICT related project management is provided to all functions across our business where required.

Livving our values

Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:

Making a difference daily

We invest in our people, our customers and in the creation of a fairer society.

Positively open

We’re open to feedback at all times, as we strive to deliver a first-class customer experience.

Forging the right way

We’re creating an inspiring road which others will want to follow.

Together as one

Our teams work on another level of cohesiveness to enable us to deliver better outcomes.

Each one of us‿

- listens to our customers and makes their needs a priority

- is committed to equality, diversity and inclusivity

- takes a flexible approach and works where we’re needed

- follows health and safety guidelines to keep ourselves, colleagues, and customers safe

- helps reduce risks by proactively communicating any potential issues to our line managers

- protects sensitive information by safeguarding customer, colleague and third-party data

- is guided by our policies, procedures and social aims

- is dedicated to continual learning and taking ownership of our personal and professional development.

Person Specification

E - Essential criteria / D - Desirable criteria

Education & Qualifications

Degree or equivalent in computer science or a related subject with a significant component of IT (E)

Qualification in IT project management (D)

Experience

Implementing successful IT projects and/or work package delivery within agreed timescales (E)

Working with system users to specify and then implement their requirements via software package vendors or minor software development (E)

Experienced in a range of application package systems used by multiple users across an organisation, e.g., financial, electronic invoice, HR, workflow, document management, management information reporting (E)

Working constructively directly with IT colleagues in software package vendors and ICT support providers (E)

Experience in Orchard Housing System (D)

Working in a housing environment (D)

Systems development (D)

Systems administration and support of multiple user package application systems (D)

Skills, knowledge & ability

Excellent communication skills (oral and written), including the ability to have effective, proactive two-way flow of jargon-fee communication with all system users and other stakeholders, including non-technical audiences (E)

Ability to keep abreast of all relevant ICT developments to enable continuous improvement delivery (E)

Excellent interpersonal skills, including the ability to develop and maintain constructive working relationships with other team members, system users and other colleagues across all levels and functions of our business and a range of external contacts (E)

Understanding of project management methodologies such as Prince 2 and Agile (D)

Good negotiating skills (D)

Personal characteristics

An organised approach to work, including prioritising work and working well under pressure (E)

Highly results and customer focused, including a demonstrable commitment to delivering an excellent and continually improving IT service for all users (E

Calm, proactive and professional approach, including when dealing with challenging matters/situations (E)

Confident and resilient (E)

Other

A flexible approach to hours worked as role may involve some out of hours requirements (E)

Able to travel independently to other locations (E)

Give Get Go

As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.

Should you wish your application to be considered under this scheme, please email us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.

Equality and Inclusion

Please visit here to read more about Livv inclusive and our approach to equality and inclusion.

Disability Confident

The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.

We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.

Data Protection

We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.

For full details please see our Job Applicant Privacy Policy

If you require any additional support when completing your application, please contact us