Tenancy Services Officer

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.

• We Put Customers First in everything we do.

• We will Always Be Curious about how we can do better.

• We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Tenancy Services Officer to join our Tenancy Services team.

What you’ll achieve in the role:

The overall purpose of this role is to manage a geographical ‘patch’ of “tenure blind” properties and estates, with a focus on working proactively with customers to successfully maintain their tenancies, encourage mobility and provide an excellent estate management service.

Key responsibilities include:

• To carry out sign-ups and tenancy visits for all new tenancies in the patch. To make recommendations about tenancy conversions at the end of any Introductory periods and the ending of Fixed Term Tenancies.
• To process tenancy changes in accordance with legislation and Raven procedures, working with other teams as necessary.
• To work proactively with customers to manage their tenancies successfully, in particular by ensuring the lettings and sign-up process is clear, thorough and supportive.
• To meet with customers as required to discuss cases and decisions, which may include visits or meetings outside office hours.

What you’ll bring to Raven:

For this role, we are looking for someone with the following:

• A basic understanding of housing management and tenancy related needs, including those of vulnerable people.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and stakeholders.
• Previous experience of working with the public in a variety of different situations.
• A full, clean driving licence with own car

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

Vacancy Close Date: 4th July, however please note that the closing date may end early depending on the number of candidates who apply.

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries

• Fantastic work/life balance with flexible working and generous leave entitlement

• Strong focus on learning and development, with opportunities to grow your skills and career

• Enhanced maternity, paternity, and adoption pay

• Funded health cash plan

• Extensive wellbeing support

• Voucher-based recognition scheme

• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

We will consider applications for part-time working and job sharing; please include this information in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at [email protected] or 0300 123 3399.

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email [email protected], or phone us on 0300 123 3399.