Receptionist

Job Description

Job role: Receptionist

Job type: Permanent

Working hours: 37.5 hours condensed over 4 days, two of which need to be Tuesday and

Wednesday in order to cover, flexible with other working days

Location: Westerhope Medical Centre, Newcastle Upon Tyne

Salary: £12.21/h

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have

access to comprehensive, coordinated and continuous care within a sustainable primary care

system.

We appreciate that our whole primary care system is struggling, which is causing a negative

effect on patient care and staff happiness. We believe that we can turn this around by

reimagining how primary care is delivered from the ground up by placing a focus on data

insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to

significantly increase the quality of care for our patients. However, we can only build the best

primary care service there is if our colleagues are happy, empowered and supported within an

excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for

both patients and staff alike and you want to be a part of this; then we would love to meet you

Overview

and tell you more about our plans.

We are currently seeking a friendly and organised individual to join our team as a GP

Receptionist. In this role, you will be the first point of contact for patients and visitors, providing

exceptional customer service and administrative support. The ideal candidate will possess

excellent communication skills, attention to detail, and a compassionate manor, ensuring that

patients feel welcome and supported throughout their interactions with our practice.

Duties Are Listed Below But Are Not Limited To

• Greet patients and visitors as they arrive at the practice, ensuring a positive first
  
  

impression.

• Manage patient appointments, including scheduling, rescheduling, and cancellations,
  
  

using electronic booking systems.

• Answer incoming telephone calls promptly and courteously, directing inquiries to the
  
  

appropriate staff members or departments.

• Respond to patient queries and provide information about services, opening hours, and
  
  

other relevant information.

• Assist with general administrative tasks, such as photocopying, scanning, and filing
  
  

documents.

• Adhere to practice policies and procedures, including those related to patient
  
  

confidentiality and data protection.

Essential Criteria

• Previous experience in customer-facing roles such as retail, hospitality, or other service industries is essential.
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic
  
  

with patients and colleagues.

• Strong organisational skills and attention to detail, with the ability to multitask and
  
  

prioritise tasks efficiently.

• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Strong IT skills
  
  

Desirable Criteria

• Previous experience in the receptionist role.
• Previous experience working within GP practice.
• GCSEs in English and Maths.
  
  

Benefits

• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
• NHS Pension Scheme
• Life Assurance
• Income Protection
• Enhanced sick pay