Lead Product Specialist – Linac Solutions

Crawley, United Kingdom

We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is seeking a Lead Product Specialist responsible for providing expert technical support for products in the field, investigating escalated issues, and ensuring timely problem resolution either remotely or through onsite visits.

What you’ll do at Elekta

As a Lead Product Specialist, you will collaborate closely with Engineering (R&D) experts and cross-functional teams to minimize customer impact and ensure timely resolution.

As a Product Specialist, you will work with world-leading radiotherapy technology in a clinical environment, making this a challenging yet fulfilling role. Your contributions will enhance the technical support capabilities of a dynamic and multidisciplinary team. With a strong focus on customer service, user safety, and system uptime, you will play a crucial role in maintaining customer satisfaction.

This position offers Hybrid working with flexibility of working from office 3 days a week.

Responsibilities

• Provide expert technical support for Elekta's Linac Solutions products.

• Manage global service complaints/incidents - Investigate and resolve escalated issues remotely or through onsite visits.

• Communicate effectively with internal and external stakeholders and manage expectations.

• Collaborate with Engineering and cross-functional teams to resolve complex technical problems.

• Ensure professional and efficient service support while prioritising user safety and system uptime.

• Stay updated on product advancements and new features to provide accurate support.

• Support the Incident Management Team in handling safety field events.

• Maximise utilisation of an intelligent install base through innovative Remote Centred Maintenance (RCM) methods and proactive approaches to minimise customer impact.

• Empower and guide others with proactive and insightful mentorship within the organization.

• Drive service innovation and influence the service and technical product roadmap.

• Represent BL Service during regulatory and quality audits as a Service Subject Matter Expert.

• Lead root cause cross functional investigation for product issues impacting the install base.

What you bring

• Expert specialist in sub-systems, products, or field support with knowledge of the latest technical advancements. High level of knowledge of the business line product portfolio.

• 10 or more years of successful and specific technical experience of complex products or systems. 2 or more years of experience within a relevant service organization is desirable.

• Proven leadership skills – 3 years or more of technical leadership experience with complex systems. A mentor and coach of developing colleagues.

• Degree qualified or significant relevant experience. Minimum of an HND/HNC in an engineering or scientific subject.

• Proven hands-on electrical, mechanical, and control systems fault finding and repair skills on complex systems.

• Understanding of industry standards such as ITIL, Agile SAFe, Project Management, ISO etc.

• Background working in a regulated medical environment supporting systems in the field.

We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

Overview of some of our benefits for United Kingdom are as below.

United Kingdom

• Up to 25 paid vacation days (plus bank holidays)

• Holiday Purchase Scheme

• Private Medical Insurance

• Attractive Employer Pension Contribution Package

• Hybrid work option (you are required to work on location at least 3 days a week)

• Cycle to work scheme

• Life Assurance

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Sarkar, [email protected]

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.