Customer Experience Executive
Huel
Date: 1 day ago
City: Tring, England
Contract type: Full time
Hey! We're Huel, and we're pleased to meet you
Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.
We invite you to read the advert below for our new Customer Experience Executive position to understand the role, and explore our 7 Huel values before applying to ensure we have the right working environment for you!
The role
Our CX team is the eyes and ears of Huel. They’re the first to know what our Hueligans are thinking and feeling and nobody knows what they want from Huel more than a Hueligan, right? We have a customer strategy that puts our community at the heart of everything we do. As we grow on our journey to become the world’s No.1 complete nutrition brand, it’s vital we deliver exceptional service that reflects the care and quality behind our products - and that’s where you come in!
We’re looking for a proactive, engaging, and passionate Customer Experience Executive to join our Tring, Hertfordshire office, covering our English-speaking markets. We’re a 7-day-a-week business, and this role follows a mix of shift patterns. Our earliest shift starts at 7am and the latest finishes at 7pm, with weekend working expected around 1 in every 5 weekends.
Here’s an insight into what you’ll get up to:
What we're looking for in you
What do we offer in return?
We know that at times, our teams face demanding pressures, and exceptional effort deserves meaningful rewards. That's why we've created a world-class perks and benefits program designed to support our Hueligans in achieving their best, both professionally and personally, while celebrating the global impact they're making!
Hybrid working - We spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
30 days annual leave PLUS bank holidays
Free Huel to keep you going
2 weeks a year to work remotely from anywhere! One week in the Summer and one week at Christmas
Dog friendly
Paid Volunteering Days
Free on-site gym with free classes, and we will give you your own nutrition plan
Free on-site wellness area offering infrared saunas and an ice bath
Free 1-on-1 therapy provided by Self-Space.
Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary
Electric Car Scheme with onsite charging
Cycle to Work Scheme
Enhanced Family Leave
Workplace Nursery Scheme
Huel Academy
Paid Employee Referral Scheme
Biannual events to celebrate success - Have you heard about Huelchella?
We are Hueligans
We know that diversity isn't just important; it’s essential, and it makes us stronger. We're all about embracing our differences, celebrating what makes us unique, and bringing together Hueligans from all walks of life.
Whilst we all share the 7 values of Huel, it’s our individual differences that truly enhance our culture of belonging. We seek out Hueligans from around the world, encouraging authenticity, diverse views, and fresh ideas to create products that our global customers love.
Meet our teams here.
Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.
We invite you to read the advert below for our new Customer Experience Executive position to understand the role, and explore our 7 Huel values before applying to ensure we have the right working environment for you!
The role
Our CX team is the eyes and ears of Huel. They’re the first to know what our Hueligans are thinking and feeling and nobody knows what they want from Huel more than a Hueligan, right? We have a customer strategy that puts our community at the heart of everything we do. As we grow on our journey to become the world’s No.1 complete nutrition brand, it’s vital we deliver exceptional service that reflects the care and quality behind our products - and that’s where you come in!
We’re looking for a proactive, engaging, and passionate Customer Experience Executive to join our Tring, Hertfordshire office, covering our English-speaking markets. We’re a 7-day-a-week business, and this role follows a mix of shift patterns. Our earliest shift starts at 7am and the latest finishes at 7pm, with weekend working expected around 1 in every 5 weekends.
Here’s an insight into what you’ll get up to:
- First and foremost, delivering world-class service to every Hueligan, providing thoughtful, personalised support across email, live chat, WhatsApp, phone and review platforms.
- Responding to queries big and small: product advice, subscription tweaks, technical troubleshooting, delivery issues or returns - you're ready to jump in and help.
- Bringing Huel’s tone of voice to life in every message: positive, clear, friendly and informed, with a professional human touch, and tailored to the individual.
- Managing your own performance: striking the right balance between quality and efficiency so our Hueligans aren’t left waiting, and always walk away with a great experience.
- Spotting opportunities to surprise and delight our Hueligans, because great service isn’t just about solving problems, it’s about creating memorable moments when it counts.
What we're looking for in you
- A self-starting attitude - you take ownership of your work, stay proactive, and consistently look for ways to improve.
- Learning Agility - you pick things up quickly and demonstrate what you’ve learned through the quality and consistency of your work.
- Attention to Detail - you have a sharp eye for detail and notice gaps or inconsistencies that could impact the customer experience.
- Brilliant communication skills - written and verbal. You’re clear, friendly, and never robotic.
- Taking accountability for meeting daily and weekly targets, ensuring you're contributing to both individual and team KPIs around quality, speed, and customer outcomes.
- Strong time management - you stay on top of your schedule, manage your workload effectively, and deliver consistently throughout the day.
What do we offer in return?
We know that at times, our teams face demanding pressures, and exceptional effort deserves meaningful rewards. That's why we've created a world-class perks and benefits program designed to support our Hueligans in achieving their best, both professionally and personally, while celebrating the global impact they're making!
Hybrid working - We spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
30 days annual leave PLUS bank holidays
Free Huel to keep you going
2 weeks a year to work remotely from anywhere! One week in the Summer and one week at Christmas
Dog friendly
Paid Volunteering Days
Free on-site gym with free classes, and we will give you your own nutrition plan
Free on-site wellness area offering infrared saunas and an ice bath
Free 1-on-1 therapy provided by Self-Space.
Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary
Electric Car Scheme with onsite charging
Cycle to Work Scheme
Enhanced Family Leave
Workplace Nursery Scheme
Huel Academy
Paid Employee Referral Scheme
Biannual events to celebrate success - Have you heard about Huelchella?
We are Hueligans
We know that diversity isn't just important; it’s essential, and it makes us stronger. We're all about embracing our differences, celebrating what makes us unique, and bringing together Hueligans from all walks of life.
Whilst we all share the 7 values of Huel, it’s our individual differences that truly enhance our culture of belonging. We seek out Hueligans from around the world, encouraging authenticity, diverse views, and fresh ideas to create products that our global customers love.
Meet our teams here.
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