Helpdesk Administrator - Victoria Centre

Purpose of the Role

Reporting to the Technical Manager the Helpdesk Administrator will be responsible for supporting the delivery of technical and health, safety & environmental compliance together with approving work permits and signing in contractors. Working within a small team, the Helpdesk Administrator will manage the logging of information and tasks to maintain statutory compliance. They will also be responsible for tracking the completion of audit tasks across the business and for the tracking of health & safety documentation such as risk assessments. This role will suit an individual with a systematic approach to processes who has an eye for detail, is a team player and is prepared to support all areas of the business in maintaining compliance.

Key Responsibilities

• Develop close working relationships with internal customers and service providers to fully understand the business
• Work closely with all teams to ensure a smooth and seamless service
• Provide World Class Service in all aspects of the role
• All aspects of Quality, Safety, Health & Environment (QSHE)
• Provide updates, monitoring & input to the businesses QSHE systems
• Data input to the Centres CAFM system – all planned and reactive tasks, resource allocation and close down of tasks.
• Proactively monitor the Centres CAFM system to achieve the Centres’ agreed Service Level Agreement (SLA)
• Assign and manage tasks to the Centre Subcontractors in line with agreed SLA’s
• Working closely with other departments, ensure all Centre QSHE related records and files are reviewed and kept up to date and any changes are communicated to the Centre Team
• Ensure all the Centre work permit system is followed with contractors' access and permits in place for all on site activity in line with Centre procedure
• Support the Centre Health & Safety, Fire personnel with correspondence, reporting and data input
• Support the Centre Compliance Officer with insurance related administration.
• Administrative tasks and duties relating to operational requirements including drafting, production of and checking documents, reports, correspondence and data input
• Act as gatekeeper for ISO14001 documentation, working closely with other departments to ensure all required documentation is accurate and always filed in the correct locations.
• Support delivery teams with administrative tasks as required.
• Provide support as required to other departments including Car Park and Centre Management reception cover

Skills, Knowledge and Experience

• Excellent Customer Service Skills, with previous experience of dealing with internal and external clients
• Polite, professional, articulate, outgoing and a confident communicator (both written and verbal)
• A high level of interpersonal skills and a willingness to work as part of a team
• Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
• Computer literate in Microsoft Office applications, skills in Excel, Word are of particular importance
• Adaptable and flexible whilst working in a small yet busy office environment
• Excellent attention to detail and presentation
• Understanding the need for confidentiality when dealing with both internal and external information

Desirable

Previous experience of working with CAFM systems

IOSH qualification

First Aid at Work Certificate

Willingness to advance knowledge in new disciplines with suitable training.

Working Hours - 37.5 hrs / 5 days - Between 6am-6pm

Salary - £23,810 / yr

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Please see our Benefits Booklet for more information.