Information Technology Field Engineer Team Leader

Come and join the Littlefish team!

Work location: North West London (This is a field based role you will be required to visit multiple client sites) Ideal base locations for us are between North London and Watford.

Salary: Up to £50,000

Ability to obtain Security Clearance (Must have lived in the UK for at least 5 years).

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day to day basis:

Littlefish is looking for an IT Field Engineer Team Leader to join our team based in North west London.

As the IT Field Engineer Team Leader, you will support a busy team of field engineers providing strong leadership, mentoring and coaching as well as being a technical escalation point for the team.

Alongside this you will provide effective onsite and remote technical support to any Littlefish contracted customer for all hardware/software/mobile/print issues. Device builds and hardware installations as well as basic network/server troubleshooting and administration. You will be required to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.

What are we looking for in the successful candidate?

• Full clean driving licence & access to your own vehicle
• Be able to demonstrate leadership skills in a team environment.
• Ability to share knowledge with other less experienced team members.
• Be able to demonstrate IT related problem-solving skills.
• IT infrastructure support working across a range of up-to-date technologies including desktop/laptop/printer hardware, Office 365, Exchange 2013, Windows 10 & 11, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT.
• Professional Profile Pre-requisites include minimum of two years’ experience in a similar technical/leadership role.
• Excellent face to face communication skills.
• Good telephone communication skills.
• Good written communication skills.
• Willing to travel to sites around the UK.
• Comfortable working alone and using own initiative to handle any situation that arises.
• Prioritises tasks to achieve Littlefish contractual SLA’s.

What can we offer you?

• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare.
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase and sale of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very importan

t as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’ option).