Regional Claims Manager

At Jensten Insurance Brokers, we’re proud to be one of the UK’s fastest-growing insurance groups. We’re now looking for an experienced Regional Claims Manager with a strong background in commercial claims to lead our dedicated team in Leeds.

About the Role
As Claims Manager, you’ll be responsible for overseeing the day-to-day delivery of a high-quality claims service. You’ll lead a team of claims professionals, ensuring efficient handling, reduced claims costs, and excellent client outcomes. This is a key leadership role where your expertise in commercial claims will help shape our service and support the continued growth of the business.

Key Responsibilities

• Lead and manage the claims team to deliver outstanding service to clients and insurers
• Oversee the handling of complex and high-value commercial claims
• Build strong relationships with insurers, TPAs, loss adjusters, and internal stakeholders
• Monitor claims activity, analyse trends, and report on performance
• Act as a referral point for complex cases and support team development
• Implement processes to improve claims handling and ensure compliance with SLAs
• Provide coaching, guidance, and performance management to team members
• Collaborate across the Jensten Group to share best practices and drive consistency

What We’re Looking For

• Proven experience in commercial claims handling and management
• Strong leadership and team development skills
• Excellent communication, negotiation, and problem-solving abilities
• A customer-focused mindset with a drive for continuous improvement
• Ability to analyse data and identify trends to inform decision-making
• Comfortable working in a fast-paced, office-based environment

We are open to candidates being hybrid to either our Leeds or Shipley offices.

Rewards & Benefits:

• When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!