Care Specialist

Witness Care Officer – Police Staff

Location: Mansfield, United Kingdom

Type: Full-time

Salary: £26,937 – £28,653 per annum

Sector: Law Enforcement, Public Sector

Overview:

Our client is seeking a Witness Care Officer to join their Witness Care Unit, part of the wider Criminal Justice Department. This vital office-based role supports victims and witnesses involved in a range of criminal cases, ensuring their needs are met throughout the judicial process.

Key Responsibilities:

• Maintain regular contact with victims and witnesses via telephone, email, letter, and SMS.
• Provide updates, court outcomes, and practical support including travel, accommodation, interpreters, and childcare arrangements.
• Gather and relay witness availability to the Crown Prosecution Service to aid in trial scheduling.
• Notify of last-minute changes to trial arrangements and make referrals to support organisations.
• Engage with police officers, CPS, HMCTS, and Witness Services to ensure effective trial proceedings.
• Adhere to the standards set out in the Victim’s Code of Practice and Witness Charter, particularly regarding timely updates within 24 hours of court outcomes.
• Support ongoing engagement of victims and witnesses throughout extended court timelines.

Requirements:

• Experience in delivering services or support in a sensitive and pressurised environment.
• Strong communication and organisational skills.
• Detail-oriented with the ability to manage a high-volume caseload to strict deadlines.
• Capability to maintain emotional detachment while delivering a victim-centred service.
• Willingness to work occasional late shifts on a rota basis.

Additional Information:

• Applicants must have lived in the UK for at least the past three years to meet the vetting requirements.
• Anonymised supporting statements (up to 2,000 words) and CVs must be submitted with applications.
• All applicants will be vetted under the client's internal vetting policy.
• Applicants from diverse backgrounds are particularly encouraged in support of workforce inclusivity.
• Previous service with the Office of the Police and Crime Commissioner will be recognised under agreed tenure transfer arrangements.

Application Process:

Candidates must refer to the person specification and job description when completing their application. Additional forms may be required for candidates at risk.