Global Revenue Operations Manager

WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER

TLC Worldwide is the world's leading rewards platform, helping global brands connect with customers through experiences, instead of discounts. Founded in London in 1991, we've grown to 14 global hubs, using our COSMOS Insights to match the perfect experiences to each consumer.

We celebrate wins together, value innovation, accountability, and focus on creating stakeholder value with honest communication and attention to detail. We share the same growth mindsets and ambition to make sure our tech and data keep getting better and providing our clients with deeper, AI-powered insights and analytics from our tech and data.

We believe in the power of in-person collaboration that creates our TLC magic, but we do offer the flexibility you need to maintain work-life balance.

If you thrive in an energetic environment where everyone's ideas count, TLC Worldwide is where you belong!

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme
  
  

What you'll be doing:

We are seeking an established Global Revenue Operations Manager to drive alignment between marketing, sales, and client success teams. This role will be pivotal in optimizing revenue processes, enhancing operational efficiency, and ensuring our teams are equipped with the best practices across our global markets.

This role is perfect for someone from a startup or scale-up background. You'll have the chance to apply your hands-on experience in fast-moving environments and shape scalable processes that drive real impact. With TLC’s ambitious growth plans and recent investment, this is a rare opportunity to build something significant on a global stage.

On a day to day basis you will be responsible for:

• Running the global monthy forecasting cycle
• With support of local teams produce a monthly sales forecast using key probability indicators, and intel from the CRM
• Mentoring and supporting the local revenue operations individuals
• Building close relationships with the local managing directors to understand their pain and transform requirements into priorities
• Constant improvement – looking to optimise use of resources, processes, tools
  
  

On top of being a revops superstar there is also a real chance to be a change agent. You will be involved in supporting the global Revops roadmap, lead transformative projects, and create meaningful impact. Some of the projects in the current roapmap include:

• Customer journey value mapping
• Market sizing, Ideal Customer Profile (ICP), and Persona development
• Account and contact segmentation and scoring
• Marketing automation implementation
• Lead scoring and routing
• Lead Development & Sales Engagement (sequences)
• Win/Loss analysis and reporting
• CPQ (Configure, Price, Quote) optimization
  
  

Who We’re Looking For:

• You love driving change - We are looking for an independent self-starter to use their experience of what works (and doesn’t) to escalate the speed of change.
• You thrive in fast-paced, scale-up environments—our recent investment means rapid growth!
• You enjoy acting as an advisor, not just executing requests but adding value, asking questions, and making strategic recommendations.
• You love building—this role involves creating and refining operational structures from the ground up
  
  

Must-Have Experience/Qualifications:

• Experience within businesses selling B2B products at enterprise level, with a good understanding of associated pipeline metrics
• Proven experience in Revenue Operations, Sales Operations, or a related field
• Experience working across different markets/departments/geographies
• Strong proficiency in CRM systems (D365 preferred) and marketing automation tools (e.g., HubSpot)
• Familiarity with designing requirements for data visualisation tools (e.g., Tableau, Power BI)
• Exceptional communication and presentation skills to work with senior stakeholders
• Ability to prioritize high-impact initiatives in a fast-moving environment
• Detail-oriented with the ability to balance accuracy and speed of execution
• Excellent analytical and problem-solving skills
• Strong ability to influence stakeholders and drive cross-functional alignment
  
  

Nice-to-Have Skills:

• Project management experience
• Team leadership experience (this role has the potential to evolve into a leadership position!)
  
  

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!