Technical Writer (Payments)
Enfuce
Date: 1 day ago
City: London, England
Contract type: Full time
About The Role
Benefits & Perks
Fair pay and employee stock option:
- We are seeking a Technical Writer with a strong background in card issuing and processing to lead the creation of world-class API documentation and service descriptions for our payment and issuing products. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about translating complex systems into clear, concise, and user-friendly documentation for a variety of audiences. The position offers the opportunity to grow into a long-term strategic role, driving knowledge management initiatives and potentially influencing the development of AI-driven support tools.
- Audit existing documentation to identify gaps, inconsistencies, or outdated information; propose and implement improvements.
- Create and maintain foundational documentation (card issuing and payment processing API guides, service documentation, release notes, integration guides and user-facing technical documentation) with an eye towards scalability and long-term usability
- Translate complex card scheme rules and card processing workflows into digestible and practical information for developers and business users.
- Collaborate closely with Product Managers, Domain Experts, and Engineers to understand technical concepts, workflows, and system interactions.
- Ensure all documentation meets high standards of clarity, usability, and consistency, aligned with product goals and regulatory requirements.
- Act as a bridge between documentation and product delivery by independently identifying and driving small-scale improvements that enhance the developer or customer experience
- Monitor and analyze documentation usage trends to inform content improvements and identify areas of high or low engagement.
- Leverage tools such as ChatGPT and AI-assisted writing technologies to enhance the quality and efficiency of documentation workflows.
- Once you have enhanced foundational documentation, shift focus to external and internal knowledge management with an opportunity to develop AI-driven solutions to enhance onboarding, support, and internal employee resources.
- Contribute to the development and testing of these AI-driven solutions to provide automated support based on the documentation created, becoming a key player in our strategic plans for knowledge automation.
- Proven experience as a Technical Writer in the payments, card issuing, or card processing industry, ideally with in-depth understanding of card scheme rules (Visa, Mastercard), and the technical aspects of card issuing and transaction processing.
- Demonstrated ability to lead documentation projects independently from inception to delivery.
- Hands-on experience with API documentation standards
- Excellent writing, editing, and communication skills with an eye for detail and consistency.
- Strong ability to simplify complex technical concepts for various audiences.
- Experience using documentation platforms (e.g., Confluence, Git-based workflows).
- Familiarity with generative AI tools like ChatGPT to streamline content creation and improve documentation productivity.
- Ability to quickly grasp complex technical concepts and translate them into clear, structured documentation.
- Interest in evolving documentation into AI-driven, scalable solutions.
- Experience with or willingness to learn about AI and automation technologies in the context of documentation and knowledge management.
- High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects.
- Top-tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation.
- Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company.
- Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work-life balance.
- A supportive culture: You’ll be part of a team that encourages, motivates, and celebrates success together.
Benefits & Perks
Fair pay and employee stock option:
- We value the input of every employee and want you to tap into the growth we build together. That’s why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program.
- We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work-life balance.
- To spend other than work-related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company-wide event.
- You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.
- Founded in 2016, Enfuce is a female-founded and led company with a unique vision: to bring the brightest minds and the best technology together to break down the barriers to prosperity.
- As a leading global card issuer and payment processor that merges innovation, security, and expertise to create modular, cloud-based payment processing capabilities, Enfuce is one of Finland’s most valuable scaleups, and is the first financial service provider in the world to be PCI-DSS certified while running its service in the public cloud.
- By focusing on collaboration, Enfuce is able to efficiently provide customers with cutting edge features – offering in-house experts and white labelled technology to help companies create scalable payment solutions with ease. Supporting debit, credit, prepaid, gift, fleet, and fuel card programmes in any form – for consumer, commercial, and B2B applications. Enfuce’s no-nonsense approach helps customers create bespoke payment solutions that are flexible, scalable, and secure.
- Holding an Electronic Money Institution (EMI) licence from the Finnish FSA and from the UK’s Financial Conduct Authority (FCA), enabling operations across Europe and the UK, Enfuce’s PCI-DSS certified platform guarantees 99.999% uptime, global scalability, and card scheme connectivity, supporting various card programmes and integration with digital wallets.
- Enfuce has raised €68.5 million in funding rounds, showcasing its industry leadership with recognitions like Visa Fintech Fast Track and Mastercard Lighthouse Development Program participation, as well as winning prestigious awards, such as the 2019 PayTech Award for Best Payments Solution, 2022 FF Award for Mobile Payments and the 2023 FF Award for Authentic ESG. Propelled by the forward-looking vision of its Co-CEOs and Nordic ingenuity, Enfuce is set to expand globally, shaping the future of payment solutions.
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