Senior BD & Client Relationship Management Executive
Carpmaels & Ransford
Date: 1 day ago
City: London, England
Contract type: Full time
Permanent, Full Time
On-site (London)/Hybrid Working
We are a leading European intellectual property firm, acting for many of the world’s most innovative and successful companies. Our specialist teams are led by practitioners who have been at the forefront of the industry for years, acting in landmark cases before the EPO and the national courts of Europe.
We hire talented and passionate people who think creatively and enjoy a challenge. Working collaboratively, we share our knowledge and experience across teams, actively learning from each other in a friendly and sociable environment.
We are passionate about creating a diverse and inclusive workplace. Diversity of thought is vital to our business; it’s how we approach challenges differently and offer our clients creative and original solutions. Through our work with organisations such as IP Inclusive, Stonewall and Business in the Community via the Race at Work Charter, we are putting the right steps in place to make sure that all our people feel supported and empowered to be themselves Further information on our commitment to diversity and inclusion is available on .
A healthy work/life balance is very important to us and we run regular wellbeing events in addition to the large number of clubs and social activities that are available to everyone at the firm. We are also enthusiastic supporters of our local community through partnerships with the Social Mobility Foundation and Holborn Community Association.
The role
This role sits within an established Marketing & BD team and provides the opportunity to work with the Marketing & BD Manager to shape the firm’s approach to BD and client management. They will act as a trusted advisor and first point of contact within the firm on all BD matters and will work closely with the Marketing & BD team to deliver on firmwide initiatives, particularly the key client programme.
Reporting to the Marketing & BD Manager, the Senior BD & Client Relationship Management Executive will work closely with the Marketing & BD Director, Practice Group leaders, Client Partners and BD leads from across the firm.
What You’ll Be Doing
The Senior BD & Client Relationship Management Executive will be responsible for the delivery of a range of activities, including:
You will be self-motivated, with an analytical mind, attention to detail focused and the ability to work under pressure. You will enjoy interfacing with a diverse range of people and have the ability to deliver on brief. Establishing credibility and rapport with the firm’s partners is something you will enjoy. You are passionate about helping to create a dynamic and high performing marketing & BD team.
Ideal Candidates Will Possess The Following
Applicants can expect a welcoming two-way interview process, where there will be plenty of opportunities to ask questions about the opportunity and to discover more about life at the firm.
Stage 1 virtual interview with the Marketing & BD manager or Director of Marketing & BD (depending on availability)
Stage 2 2 written exercises followed by a further interview with the Marketing & BD Manager and Director of Marketing & BD
We’re committed to ensuring all candidates are treated equally and fairly, allowing them to perform at their best during the recruitment process.
If you have a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our recruitment process, we encourage you to share your requirements for any adjustments in the relevant section of our application form, or via your recruitment agency. A member of our recruitment team will be in touch to discuss how best we can support you during each stage of the process.
Examples Of Adjustments May Include
We offer a competitive benefits package that currently includes the following:
This includes competitive enhanced maternity, paternity, adoption, surrogacy and shared parental leave schemes, if you’ve been with us for at least 26 weeks. Furthermore, our fertility policy aims to assist employees with both the logistical and emotional aspects of undergoing fertility treatment. This includes paid leave of up to five days for fertility treatment.
We also recognise the needs of balancing home life around the requirements of your role. Depending on the work you do and your team, we offer informal arrangements such as hybrid and agile working, as well as more formal arrangements such as flexible hours and part-time working. We’re very happy to discuss flexible and life-friendly working options during the recruitment process and upon joining us.
We are proud of our inclusive culture where individual differences are celebrated, and we are committed to providing equal opportunities to all employees and job applicants. We do not tolerate discrimination either directly or indirectly on the basis of race, sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, pregnancy and maternity, or any other characteristic protected by law. Our approach is embodied in our Equality, Diversity and Inclusion Policy, as well as our diversity and inclusion programmes.
Please note that we do not accept unsolicited CVs or speculative approaches from recruitment agencies unless they have been explicitly instructed on this vacancy by a member of our recruitment team.
On-site (London)/Hybrid Working
We are a leading European intellectual property firm, acting for many of the world’s most innovative and successful companies. Our specialist teams are led by practitioners who have been at the forefront of the industry for years, acting in landmark cases before the EPO and the national courts of Europe.
We hire talented and passionate people who think creatively and enjoy a challenge. Working collaboratively, we share our knowledge and experience across teams, actively learning from each other in a friendly and sociable environment.
We are passionate about creating a diverse and inclusive workplace. Diversity of thought is vital to our business; it’s how we approach challenges differently and offer our clients creative and original solutions. Through our work with organisations such as IP Inclusive, Stonewall and Business in the Community via the Race at Work Charter, we are putting the right steps in place to make sure that all our people feel supported and empowered to be themselves Further information on our commitment to diversity and inclusion is available on .
A healthy work/life balance is very important to us and we run regular wellbeing events in addition to the large number of clubs and social activities that are available to everyone at the firm. We are also enthusiastic supporters of our local community through partnerships with the Social Mobility Foundation and Holborn Community Association.
The role
This role sits within an established Marketing & BD team and provides the opportunity to work with the Marketing & BD Manager to shape the firm’s approach to BD and client management. They will act as a trusted advisor and first point of contact within the firm on all BD matters and will work closely with the Marketing & BD team to deliver on firmwide initiatives, particularly the key client programme.
Reporting to the Marketing & BD Manager, the Senior BD & Client Relationship Management Executive will work closely with the Marketing & BD Director, Practice Group leaders, Client Partners and BD leads from across the firm.
What You’ll Be Doing
The Senior BD & Client Relationship Management Executive will be responsible for the delivery of a range of activities, including:
- Client Relationship Management:
- Maintaining the key client programme and supporting client groups and client partners.
- Supporting client teams with regular client plan reviews.
- Gathering client requirements from reports of client interactions and working with client partners to deliver these.
- Supporting the Marketing & BD Manager to deliver the client programme.
- Ensuring the creation and dissemination of client information (i.e. quarterly reports, investor calls and annual corporate updates made available by clients).
- Logging and reporting Client relationship management activity.
- Identifying and researching key industry events and conferences as required to support BD and Client Relationship management activity for key clients or target clients.
- Keeping informed about industry trends, competitor and client activities.
- Bids & proposals:
- Drafting and collating proposal responses and credential documents.
- Production of business development materials.
- Maintaining and updating a master library of proposal material.
- Logging proposal outcomes and extracting best practice.
- Ensuring proposal deadlines are met and liaising with partners to meet ad hoc requirements and deadlines.
- Data analysis focused on key sectors and clients.
- Working with the Business Intelligence team to set up ongoing reporting for existing clients.
- Sector analysis and new market research.
- Reporting on new areas of focus and the anticipated BD opportunities available.
- Taking an active role in managing our client data (via Introhive) including attending regular calls with the provider, flagging issues to support when needed and answering regular queries from fee earners in relation to who knows who in geographical areas or clients.
- Client listening - supporting the development and execution of the client listening programme.
- Referrer management - supporting the development of the referrer management programme and ongoing maintenance of this once developed.
- Supporting the Marketing & BD Director to deliver Business Development objectives for the firm.
- Administrative tasks and supporting the function, as appropriate.
You will be self-motivated, with an analytical mind, attention to detail focused and the ability to work under pressure. You will enjoy interfacing with a diverse range of people and have the ability to deliver on brief. Establishing credibility and rapport with the firm’s partners is something you will enjoy. You are passionate about helping to create a dynamic and high performing marketing & BD team.
Ideal Candidates Will Possess The Following
- Experience in client relationship management or business development related roles within a professional services environment.
- Strong verbal and written communication skills with an eye for detail.
- Technically minded and willing to embrace new systems and processes.
- Strong interpersonal skills.
- A collaborative approach to working with the team, other business services departments and the wider firm.
- Positive, tenacious and keen to drive initiatives forward.
- Experience using client management systems such as Introhive would be an advantage.
Applicants can expect a welcoming two-way interview process, where there will be plenty of opportunities to ask questions about the opportunity and to discover more about life at the firm.
Stage 1 virtual interview with the Marketing & BD manager or Director of Marketing & BD (depending on availability)
Stage 2 2 written exercises followed by a further interview with the Marketing & BD Manager and Director of Marketing & BD
We’re committed to ensuring all candidates are treated equally and fairly, allowing them to perform at their best during the recruitment process.
If you have a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our recruitment process, we encourage you to share your requirements for any adjustments in the relevant section of our application form, or via your recruitment agency. A member of our recruitment team will be in touch to discuss how best we can support you during each stage of the process.
Examples Of Adjustments May Include
- allowing extra time for assessments.
- providing some extra information about what to expect.
- additional rest breaks.
- adjusting room setup.
- a time of day that works for you.
We offer a competitive benefits package that currently includes the following:
- 25 days’ holiday, increasing by 1 day per year up to our maximum of 28 days.
- Employer pension contribution of 5% in your first year, with a minimum 3% employee contribution, increasing to 10% employer contribution after one year’s service.
- Holiday buy scheme, with the option to purchase up to 5 additional days.
- Holiday bonus, starting at £400 per year, increasing each year up to a maximum of £2,000.
- Private medical insurance via Bupa, where you’ll be eligible to join the month following your start date. You will also have the option to add dependants, subject to a monthly cost.
- Free confidential access to 24/7 medical, mental, legal and financial wellbeing support via Health Assured and WeCare from your first day of employment.
- Access to internal Mental Health First Aiders, all of whom have completed the Mental Health First Aid England accredited training programme and champion wellbeing across the firm.
- Life assurance of 4x your base salary.
- Income protection, with cover for up to 5 years and compensating for up to 75% of your base salary.
- Cycle2Work scheme.
- Season ticket loan.
- Access to Payroll Giving or Give As You Earn (GAYE) which allows you to donate to charity through your monthly pay.
- We’re passionate about the benefits of corporate volunteering and offer all employees 1 paid volunteer day per year.
This includes competitive enhanced maternity, paternity, adoption, surrogacy and shared parental leave schemes, if you’ve been with us for at least 26 weeks. Furthermore, our fertility policy aims to assist employees with both the logistical and emotional aspects of undergoing fertility treatment. This includes paid leave of up to five days for fertility treatment.
We also recognise the needs of balancing home life around the requirements of your role. Depending on the work you do and your team, we offer informal arrangements such as hybrid and agile working, as well as more formal arrangements such as flexible hours and part-time working. We’re very happy to discuss flexible and life-friendly working options during the recruitment process and upon joining us.
We are proud of our inclusive culture where individual differences are celebrated, and we are committed to providing equal opportunities to all employees and job applicants. We do not tolerate discrimination either directly or indirectly on the basis of race, sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, pregnancy and maternity, or any other characteristic protected by law. Our approach is embodied in our Equality, Diversity and Inclusion Policy, as well as our diversity and inclusion programmes.
Please note that we do not accept unsolicited CVs or speculative approaches from recruitment agencies unless they have been explicitly instructed on this vacancy by a member of our recruitment team.
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