QA Team Leader

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

Step into the role of QA Team Leader for Holland & Barrett's Product Integrity department at our Burton Manufacturing site. You'll oversee daily QA operations and lead two QA Technicians to maintain food-safety and quality standards across all shifts. Reporting to the QA Manager, you will manage checks—from foreign-body audits and traceability exercises to label verification, weight control and environmental monitoring—while ensuring audit readiness and contributing to continuous improvement. You'll train and develop new technicians, collaborate with production and suppliers on non-conformances, and maintain accurate records. This permanent, full-time position offers a supportive setting where your expertise ensures product quality and customer confidence in a leading health retailer.

Key Responsibilities

• Lead and coordinate daily QA checks and tasks across all shifts
• Oversee foreign-body audits, traceability exercises, label and document verification, weight control and environmental monitoring
• Act as the point of contact for on-shift QA issues, resolving or escalating as required
• Ensure audit readiness by maintaining accurate records, addressing non-conformances and implementing corrective actions
• Deliver onboarding and technical training for new QA Technicians, providing regular feedback
• Work with Production, Engineering and Technical teams to resolve quality issues and support improvements
• Manage initial review and logging of supplier non-conformance reports, liaising on investigations and corrective measures
• Promote food-safety and quality standards through daily engagement with the team and operational colleagues
  
  

Location: This role is based at our Distribution Centre in Burton. This role operates on a fixed shift basis — either AM (7am–3pm) or PM (2pm–10pm). Please indicate your preferred and available shift pattern when applying.

• Experience in QA within food manufacturing or a regulated production environment
• Previous experience supervising or coordinating shift-based teams
• Knowledge of food-safety standards (HACCP, GMP, BRC)
• HACCP Level 2 and Food Safety Level 3 certification, or willingness to obtain
• Good communication, coaching and problem-solving abilities
• Well organised, detail-oriented and able to manage multiple tasks
• Committed to quality in a busy environment
• Able to work flexible shifts as required
  
  

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Pension company contribution
• Exclusive benefits, free advice and savings from a range of retailers and providers
• And many more!
  
  

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).