Engagement Manager - CBP Modernisation

Job Title: Engagement Manager - CBP Modernisation

Location: Telford - Hybrid, 3 days per week onsite

Duration: 6 months

Rate: £525 per day - PAYE via Umbrella only

Skills

• Engagement Management
• Communication skills
• Microsoft Project
• UPMM
  
  

The CBP Core Modernisation programme is a multi-year technology upgrade to HMRC services. The programme seeks to ready the services for competitive tender come June 2027 through the use of latest product version, modern ALM tooling and test automation. Included in the suite of services in scope is the migration off of GEN for the Framework and associated services, key assets that support so much of the HMRC estate.

This EM opportunity will see you the successful candidate join an inflight programme team, working closely with HMRC to realise its objective of a modern IT estate.

• Good communicator, Excellent team working skills, Strong understanding of the e2e process, Good client facing skills, Good conflict management and negotiation skills
• Delivery and management of multiple projects, responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
• Schedule management: develop and maintain schedules in MSP.
  
  

Financial Management

• Accountable for the project cost base, manage project costs and forecasts and present project costs and variances with required explanations at the monthly M review.
  
  

Risk Management

• Identify project and cross-project risks and dependencies. Manage dependencies and enact risk mitigations with escalations as necessary.
  
  

Change Management

• Manage change on the project ensuring that change is appropriately configuration managed.
• Identify the impactors for both customer and project-initiated change requests and manage the production of accurate responses in a timely manner.
• Facilitate the production and distribution of any necessary tech notes and arrange impacting workshops as necessary.
  
  

Customer Management

• Identify and maintain professional relationships with key project stakeholders. Ensure regular formal checkpoints take place with the customer and that the client is kept appraised of progress on a regular basis.
• Take the role of a single point of contact for the customer and attend to any ad-hoc queries. Develop trusting and professional relationships at all levels of the client organisation. Seek new opportunities to improve the client business and generate revenue.
  
  

Agree and monitor the engagement using the Capgemini OTACE process.

Resource Management

• Work with resource managers to fully resource project and accurately forecast and record staffing demand and costs.
• Agree assignments and provide reviews in a timely manner. Ensure that HR policies are adhered to and that team members are released when no longer required by the project.
• Actively mentor and coach others within the project team.
  
  

Proposal Management

• Good level of commercial awareness, develop and present business cases, feasibility and design proposals.
• Proficient at managing the impacting and estimating process for proposals and change requests.
• Develop solid recommendations and solutions and assess requirements and the value delivered to the client.
  
  

Communication Management

• Produce the project governance plan and define the project RACI matrix and organisation structure. Chair regular project checkpoints and ad-hoc meetings.
• Report project progress to line management, client, stakeholders and the account leadership team. Where necessary, provide clear and concise escalations to specific parties.
  
  

Implementation Management

• Manage and direct the execution and implementation of the engagement. Ensure that the project completes the handover to Live process and engages service introduction.
• Raise the necessary RFC's and present the project/delivery at the Change Approval Board. Agree client acceptance criteria and trial plans and ensure that the project meets the required targets.
• Complete the project close-down and ensure that the project evaluation review meeting is held in a timely manner and that any actions arising are completed.
• Experience of project deliveries using various delivery frameworks.
• A focus on assuring the quality of our project deliveries.
• Tools: MS Office, MS Project, UPM.