Recall Program Coordinator

Workplace: SS15 6EE, Laindon

Apply online!

What to expect:

Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e-mobility and autonomous systems, mainly for the automotive, aerospace and mechanical engineering sectors, and consistently facilitate the development of tailored solutions in these areas. Our goal: to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day – with around 14,000 employees at more than 50 sites worldwide.

We are supporting various customers worldwide in automotive systems development. We are recruiting for a Recall Program Coordinator. This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions).

Responsibilities:

• Develop cost effective dealer repair strategies for vehicle concerns.
• Create Dealer Bulletins, Service Instructions and Customer Letters.
• Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
• Work closely with the Office of General Council.
• Work with translations agencies.
• Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
• Liaise with all National Sales Companies in Europe and Global Offices.
• Liaise with Ford parts Supply Chain Management.
• Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
• Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
• Provide Recall status input to various forums, attending and presenting to senior management teams when required.
• Liaise with customer letter mailing agency.
• Ensure departmental processes/records are compliant with current/future audit requirements.
  
  
  

What you bring along:

Skills Required:

• Interpersonal and communications skills
• IT skills (Excel, Word, PPT), analytical skills
• Able to multitask and manage multiple programs effectively
• Able to work under pressure
  
  
  

Experience Required:

• Vehicle engineering and / or Dealer Workshop experience
  
  
  

Experience Preferred:

• Aware of, or with experience of dealer workshop processes.
  
  
  

Education Required:

• Degree in Engineering, dealer workshop repair process.
• Master Technician trained
  
  
  

THIS POSITION IS CONFIRMED INSIDE IR35. Hybrid working with 3 days in the office. Successful candidates need to be eligible to work in the UK.

What we offer:

Contact:

Anne-Katrin Kloth

Tel.: +44 1268 564-300