Customer Service Manager – Europe
Zotefoams
Date: 2 days ago
City: Croydon, England
Salary:
£55,000
per month
Contract type: Full time
Zotefoams plc is a world leader in cellular material technology, headquartered in Croydon, UK, with additional manufacturing sites in Kentucky, USA and Brzeg, Poland, Oklahoma, USA (foam products manufacture and conversion) and Jiangsu Province, China (T-FIT).
We produce lightweight foams for various markets including sports and leisure, aviation, automotive and healthcare. Zotefoams also owns and licenses patented technology and sells advanced insulation systems
The Company is on a fast growth path, with strong revenue and profitability growth in recent years and ambitious growth plans for the near future.
About the Role~
This is a key leadership role, based in either Croydon, UK or near Wrocław, Poland, managing the European Customer Service team. You’ll set direction and lead a team of coordinators to ensure high-quality service delivery and efficient supply chain management.
Role Responsibilities~
At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.
Our Values
Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities.
Impact – Dedicated to making a significant and positive impact in everything we do.
Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged.
Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Zotefoams is a world leader in cellular material technology. Using a unique manufacturing process with environmentally friendly nitrogen expansion, Zotefoams produces lightweight foams in Croydon, UK and Kentucky, USA for diverse markets worldwide. These markets include sports and leisure, storage and protection, automotive, aviation and space, railway, healthcare, building, marine and the military.
We produce lightweight foams for various markets including sports and leisure, aviation, automotive and healthcare. Zotefoams also owns and licenses patented technology and sells advanced insulation systems
The Company is on a fast growth path, with strong revenue and profitability growth in recent years and ambitious growth plans for the near future.
About the Role~
This is a key leadership role, based in either Croydon, UK or near Wrocław, Poland, managing the European Customer Service team. You’ll set direction and lead a team of coordinators to ensure high-quality service delivery and efficient supply chain management.
Role Responsibilities~
- Lead a team of experienced Customer Service Coordinators
- Monitor customer service levels and drive continuous improvement
- Champion customer satisfaction initiatives across the region
- Analyse order behaviours and identify areas for service enhancement
- Support the resolution of customer issues and escalations
- Foster a culture of accountability and customer focus within the team
- Degree educated or relevant experience in customer service leadership
- Solid experience in a B2B environment
- Strong numerical, organisational and communication skills
- Proven track record of delivering service improvements
- A customer-centric leader with a hands-on approach
- Collaborative mindset and team-first attitude
- Analytical thinking and attention to detail
- Confident navigating cultural differences across regions
At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.
Our Values
Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities.
Impact – Dedicated to making a significant and positive impact in everything we do.
Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged.
Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Zotefoams is a world leader in cellular material technology. Using a unique manufacturing process with environmentally friendly nitrogen expansion, Zotefoams produces lightweight foams in Croydon, UK and Kentucky, USA for diverse markets worldwide. These markets include sports and leisure, storage and protection, automotive, aviation and space, railway, healthcare, building, marine and the military.
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