Guest Services Ambassador - Birmingham

Rapport is looking for a Guest Services Ambassador to join our Birmingham-based team at a prestigious client site. The client is a professional body with a global presence, and the role you will play is a vital one. You will be the friendly face and the helpful hand that defines every visitor’s experience. Working independently on-site, with support from our Workplace Assistant and Account Lead, you will champion five-star service, surprise and delight, and keep the business running smoothly behind the scenes.

This is a hands-on, proactive role for someone who thrives on variety, keeps calm under pressure, and always has a warm smile ready. It’s about making the ordinary feel extraordinary — every single day.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; 9 AM – 6 PM with a high degree of flexibility around the service hours)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Deliver five-star guest service with warmth, professionalism, and care
• Greet, assist, and escort visitors — always making them feel seen and valued
• Keep reception and waiting areas pristine, polished and welcoming
• Manage meeting room bookings and confirmations with sharp attention to detail
• Support set-ups for rooms and events, including furniture moves
• Carry out building and reception inspections, reporting issues as needed
• Run weekly fire alarm tests and manage access cards securely
• Tackle helpdesk tickets and admin tasks quickly and efficiently

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Have a friendly, upbeat attitude and a love for service that shines through
• Be resourceful and proactive, always looking for ways to improve things
• Stay calm under pressure and take pride in solving problems on the spot
• Be comfortable working independently, but never afraid to ask for help
• Enjoy keeping things organised, tidy and running like clockwork
• Adapt easily to change and roll up their sleeves when needed
• Value professionalism, integrity, and making a real impact day-to-day

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.