Customer Service Representative (Lot 4)

Based in various clinics, mostly around the South East of the UK, PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.

Position:

As a Customer Service Representative you will be responsible for coordinating the day-to-day operations of customer appointments within the Assessment Centre, ensuring efficient management of sessions to optimise productivity of Health Professionals and support our clients.

Your Main areas of responsibilities would include, but are not limited to:

• Overseeing and managing the day-to-day running of the administrative task of the assessment centre/reception
• Meeting and greeting customers across all assessment channels, face to face, telephone or video link and recording their attendance time on a bespoke computer system
• Liaising with both Clinical and non-clinical colleagues within the assessment centre and remotely to ensure efficient time management and smooth workflow progression
• Coordinating with other centres to ensure Health Professionals have adequate support and information
  
  

Requirements:

To be successful in this role you will have proven experience of working in a customer service/reception environment and working as part of a multi-disciplinary team:

• Provide a welcoming and professional environment, ensuring a positive experience for all customers.
• Greet and confirm customer identities across various channels (face-to-face, phone video).
• Manage on-the-day appointments and conduct reminder and confirmation calls clients.
  
  

You will also have knowledge of Of using various Microsoft Office programmes databases and a good working knowledge of Microsoft Office programmes and ability to learn computer programmes.

SKILLS AND ABILITIES:

• Ability to communicate effectively with internal and external customers and provide excellent customer service.
• Ability to prioritise and meet relevant Key Performance Indicators and Service Level agreement in a demanding environment.
• Ability to work on own initiative in a proactive manner
  
  

Other information:

Salary:£23,809.50

Hours:37.5 hours Mon-Fri

Onsite Colchester

Other benefits include:

> Professional Development Opportunities

> Employee Assistance Programme including free confidential counselling

> High-street discounts

> 25 days annual leave

> Moving Day Leave

> Membership of the Company pension scheme

> Recruit a Friend bonus scheme – up to £1,500

> Environmental Initiatives

> Westfield Health Cash Plan

> Free Eye Tests every 2 years

> Free annual Flu-Vaccination

As a Disability Confident Committed employer, at IPRS PFAS, we ensure our recruitment process is inclusive and accessible.

INDEXC