Customer Services Administrator

Are you looking for an exciting new opportunity with a leading packaging company? At Coveris we create and supply high performance packaging for everyday products. We are committed to providing packaging solutions that are sustainable and innovative to ensure the safety, quality and convenience of the products we use every day.

We have facilities across the UK and are looking for new talent to join our team in Burnley.

As a Customer Services Administrator, you will be required to provide administration support within the customer services team.

Key Responsibilities

Sales Order Entry:

• Raise Sales Orders & Acknowledgements
• Complete 2nd stage Price Checks
• Raise Origination Sales Orders & Acknowledgements
• Add Origination Sales Order Numbers to Graphics Tracker
• Maintain Despatch Schedules / Issue MPS report to planning / CR
• Order bank maintenance – daily date change management / balance clearing
• General housekeeping – Scanning / Saving PO’s & Acknowledgements to relevant drives
  
  

Job Maintenance:

• Run daily active jobs list, look for past due jobs not started – highlight any date issues to CS
• Run daily active jobs list – progress chase jobs through the factory
• Run weekly ‘R’ spec reports, highlight R jobs within the 4 week window - feed in to CS team for action
• Run weekly unconfirmed ‘A’ spec jobs within the 4 week window – feed into CS for date management
• Update graphics tracker with A Spec job numbers and live DTC’s
• Support with Outsource Process administration – copy works orders, print labels, create job packs etc.
  
  

Specifications:

• K3 Development completion – specification writing, stocking UOM conversion etc whenever required
• Create SKU Converter / Upload to Syspro SKU post creation
• Supersession Completion – deactivate stock code
  
  

Trials:

• Raise Internal Trial Jobs
• Liaise with planning & materials teams re dates & material availability
• Raise New Customer Trial Jobs prior to account handler allocation
• Raise New Customer Trial Sales Orders
• Feedback to Sales Managers re timings – chase through to completion
  
  

Stocksheets / Matrices:

• Periodic Stock sheet checks – confirming formulas present & working – policing individual customer’s stocksheet rules – review with account handler
• Lead on Stock sheet analysis and management as part of supporting SIOP process at site
• Creating / Maintaining Price matrices to collate individual quotes into one document
  
  

Reports

• Preparation, clean up and circulation of weekly Aged Stock report
• Monthly Stock code housekeeping – run report to identify codes with no movement in 18months – start supersession process
• GDNI – Run weekly / checking for despatches not invoiced
• GDNI – Month end check, ensure all despatches are captured at COP on final working day
• Job Shortfall Report – populate & maintain for submission to planning
  
  

Support Functions:

• Provide holiday cover for both Administration and Customer Services team
• Assisting with answering incoming calls “within 3 rings” and attending meetings to support where requested by your Line Manager
• May be required to provide support in other areas of the business in exceptional circumstances e.g. Provide cover for Reception / Studio dept in times of unplanned absence etc
  
  

What We Are Looking For...

• Meticulous attention to detail
• Excellent communicator (written and verbal)
• Organised and calm under pressure
• Friendly, approachable and flexible – a team player
• Professional and smart appearance in provided Coveris uniform excluding Friday when dress down please refer to office rules
• Proactive, positive, enthusiastic - demonstrates “can do” attitude
• Commercially aware
  
  

What We Can Offer You...

• 33 days annual leave per year
• Enhanced sick pay
• Enhanced Paternity Pay – 2 weeks full pay (after qualifying conditions have been met)
• Enhanced Maternity Pay – 6 months full pay and 6 months half pay (after qualifying conditions have been met)
• Life assurance (x4 annual salary)
• Health Cash Plan
• December close down
• Access to BenefitHub (Discount marketplace)
• Free onsite parking
• Subsidised staff canteen