IT Systems Support Specialist

As an IT Support Specialist, you will be part of the EMEA IT support team, delivering high-quality technical assistance to Revvity end users across the region. You’ll be responsible for resolving hardware and software issues, maintaining IT systems, supporting lab environments, and ensuring top-tier customer service.

Key Responsibilities

• Diagnose and resolve software and hardware issues (Windows, Office 365, Android, iOS)
• Provide hands-on IT support for end users across the EMEA region
• Analyze problems and apply fixes or escalate to relevant support teams
• Log and update all incidents and service requests in the IT service desk system
• Install, configure, and upgrade IT equipment and software
• Troubleshoot issues with printers, copiers, scanners, and lab IT systems
• Deliver outstanding customer service in all user interactions
• Communicate effectively with technical and non-technical users at all levels
• Create and maintain user-friendly IT documentation and guides
  
  
  

Requirements

• Proven experience in IT support or a similar technical role
• Strong knowledge of Microsoft Windows, Office 365, mobile OS (Android/iOS)
• Excellent troubleshooting and problem-solving skills
• Strong interpersonal and communication abilities
• Customer-focused mindset with a proactive attitude
• Experience with IT service desk tools and documentation practices
• Ability to manage multiple tasks and priorities effectively