Business Analyst
Superdrug
Date: 4 days ago
City: Croydon, England
Contract type: Full time
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit…a day includes
Working with the Technology team and the wider business to identify, develop and implement improvements to systems and business processes, driving tangible business outcomes.
This will mean facilitation and capturing “As is” business processes, identifying bottlenecks and proposing target process and system changes to support our Growth Strategy.
You will be building a strong understanding of the business and forging productive working relationships with key stakeholders. In addition, you will be involved in definition and execution of the programme of change to achieve the target process improvements.
Key Accountabilities
Understanding and documenting as-is and to-be business processes and workflows and their relationships to current and future software solutions
Identification of opportunities to drive process improvement and the business value of proposed improvements
Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards
Working with business stakeholders to prioritise change based on business value
Partnering with business users to fully surface their requirements; conducting discovery sessions and interviews with key project stakeholders, documenting and presenting the results
Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and management
Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases
Assisting in the definition of roll out, training and user support plans
Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience
What You'll Need
Experience as a Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million-pound projects
Previous experience of process mapping using methods such as BPMN or SIPOC
Experience in continuous improvement using methodologies such as Six Sigma would be beneficial
Experience working and implementing projects in a Retail based environment
Understanding of Retail Systems, Functions and Processes
Flexibility to travel
Here's What's In It For You
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit…a day includes
Working with the Technology team and the wider business to identify, develop and implement improvements to systems and business processes, driving tangible business outcomes.
This will mean facilitation and capturing “As is” business processes, identifying bottlenecks and proposing target process and system changes to support our Growth Strategy.
You will be building a strong understanding of the business and forging productive working relationships with key stakeholders. In addition, you will be involved in definition and execution of the programme of change to achieve the target process improvements.
Key Accountabilities
Understanding and documenting as-is and to-be business processes and workflows and their relationships to current and future software solutions
Identification of opportunities to drive process improvement and the business value of proposed improvements
Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards
Working with business stakeholders to prioritise change based on business value
Partnering with business users to fully surface their requirements; conducting discovery sessions and interviews with key project stakeholders, documenting and presenting the results
Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and management
Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases
Assisting in the definition of roll out, training and user support plans
Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience
What You'll Need
Experience as a Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million-pound projects
Previous experience of process mapping using methods such as BPMN or SIPOC
Experience in continuous improvement using methodologies such as Six Sigma would be beneficial
Experience working and implementing projects in a Retail based environment
Understanding of Retail Systems, Functions and Processes
Flexibility to travel
Here's What's In It For You
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/
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