Student Services Officer (Residential)

Supporting our students to adapt to life in Cambridge, problem solving, and generally giving a very warm welcome.
That’s just a few aspects of what’s involved in working for Stafford House International, Cambridge, as a Student Services Officer.

We’re a fast-paced, vibrant English Language School, based in the Cambridge and our Student Services Officer team are based in our school’s Reception. We welcome hundreds of young adults from overseas each year. We provide English language courses and support students with their accommodation, safety and well-being. We also offer a wide range of activities and excursions. As Student Services Officer, you will be the first port-of-call for their questions ranging from checking them in/out, accommodation queries, to adjusting to life in Cambridge.

This is a 12-month contract, and will involve working weekends and sometimes into the evenings. You will also be responsible for the emergency on-call phone, usually over the weekend, supporting new students with their arrivals.

The post offers full-board accommodation as this is a residential position and a full job-description is available below..

Here’s a little of what it takes to be a Student Services Officer:

• 
  Experience of working with international students or in a residential setting is useful to the role

• Additional languages are of benefit

• A can-do attitude is essential. You’ll need to think on your feet and enjoy problem solving

• You will need to be a skilled communicator

• Be customer focused, able to support our students with confidence and sensitivity

• You will be comfortable working with databases and MS Office packages

• You have a sense of fun and are not afraid to get stuck in!

Here’s what’s in it for you:

• 
  1 year Fixed-term contract

• Full-board accommodation is provided

• Full time role (37.5 hours per week), offering training and development from within a supportive team

• Working in a fun, multicultural environment

• Wellbeing packages, Employee discounts and more

More Information:

• 
  We reserve the right to close applications sooner than the anticipated end date. If you are interested in this role, please apply today!

WHO ARE WE? Stafford House has over 70 years’ experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays.
We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses.
Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.

OUR COMMITMENT TO SAFEGUARDING: CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check.

OUR COMMITMENT TO INCLUSION AND DIVERSITY: We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.

AND FINALLY
What are you waiting for? We look forward to hearing from you. Good luck!