Process Lead

Date: 4 days ago

City: Hoddesdon, England

Contract type: Full time

PLANNING

Plan available work based on historical volumes and known standard times (and track against the plan and identify required improvements to plan)
Accountable for “resourcing” within production lines in accordance operational demand.

MEASURING

Pro-actively review on an hourly basis the “load” versus resourcing in delivering profitable performance.
Deliver on all aspects of meeting and exceeding service level agreements and related KPI’s in line with speed, quality, flexibility, reliability, cost efficiencies.
Assess, communicate and monitor such success factors and metrics that impact results
Identify non-value added activities and the impact on the business and communicate to Production Supervisor.

PEOPLE MANAGEMENT

To effectively motivate, coach, lead and mobilise team efforts in support of building long term mutually profitable relationships with customers
To ensure individuals attain required quality standards and meet specified output target contribution in line with overall team goals (measured on an hourly/daily basis.)
To resolve conflicts as they arise and to handle counter-productive behaviour effectively.
To delegate tasks appropriately.
To provide effective coaching and counselling and training to team as appropriate.
To provide feedback and respond to associates appropriately
To develop, empower and motivate team.
Raise morale and lead by example.
Hold self and others accountable for the achievement of all performance metrics, including

CONDUCT & BEHAVIOUR

Where appropriate to do so, take pro-active and decisive corrective action within and outside of perceived scope of influence
Actively demonstrate strong leadership behaviours in line with Ingram values
Take and accept accountability for results

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