Commercial Operations Specialist

Crawley, United Kingdom

We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is seeking a Commercial Operations Specialist for supporting Sales, Service, and Order Fulfilment. This role serves as the main interface between the customer and the support functions within the cluster.

What you’ll do at Elekta

As a Commercial Operations Specialist, you will ensure that all processes are followed in accordance with Elekta’s procedures and that customers receive consistently high-quality care.

This position offers Hybrid working with flexibility of working from office 3 days a week.

Responsibilities

Service Support

• Administer and assign engineers’ work orders and Axrem documentation

• Manage source and seed orders, exchanges, and logistics

• Process customer spares order, quotes, returns, and commercial shipments

• Distribute and manage TLD badges and calibrated tools

• Administer Field Change Orders (mandatory and non-mandatory)

• Provide feedback to Service Managers and attend daily team meetings

• Maintain engineers’ diaries and support scheduling

• Support PM schedule preparation and customer communication

• Act as Health & Safety and Quality Representative

Sales Support

• Serve as main contact for sales and service queries

• Qualify leads and support quote preparation with Customer/Business Managers

• Process sales orders and maintain accurate system data

• Coordinate with logistics, finance, and suppliers

• Manage customer training logistics and reimbursements

• Handle returns and replacements for Brachytherapy and commercial items

• Ensure smooth handover from Sales to Order Fulfilment

• Manage small-value orders/projects and identify process improvements

Tender & Contract Management Support

• Coordinate tender submissions and documentation

• Collaborate with sales, legal, and finance to manage contract checklists and risk reviews

What you bring

• Proficiency in Word and Excel (intermediate to expert level)

• Strong organizational and data management skills

• Familiarity with ERP/CLM systems (Salesforce preferred)

• Excellent written and verbal communication

• Ability to meet deadlines with minimal supervision

• Experience with Movex is a plus

• Strong attention to detail and team collaboration

We encourage you to apply even if you don’t meet every requirement—your unique skills and experiences might be exactly what we're looking for!

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

Overview of some of our benefits for United Kingdom are as below.

United Kingdom

• Up to 25 paid vacation days (plus bank holidays)

• Holiday Purchase Scheme

• Private Medical Insurance

• Attractive Employer Pension Contribution Package

• Hybrid work option (you are required to work on location at least 3 days a week)

• Cycle to work scheme

• Life Assurance

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Sarkar, [email protected]

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.