Quality Assurance Administrator

About The Role

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth.

We are seeking a positive and personable Sales Administrator to support our Quality & Operations department (7 Month Fixed Term Contract), helping ensure sales demonstrations booked by Telemarketing hit the strict guidelines set by the business.

As a Sales Administrator, you’ll be responsible for listening to the outbound calls made by our Telemarketing team, ensuring the quality of demonstrations booked meet the necessary qualification criteria and provide feedback to your manager.

Benefits for a Sales Administrator choosing to work with 4Com include:

• Salary of £25,000
• An exciting role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year)
• Refer a friend scheme.
• Cycle to work scheme.
• Company pension.
  
  

In return for this, we are looking for someone who has:

• A high attention to detail and organisational skills.
• Strong communication skills.
• The ability to self-motivated and remain enthusiastic and positive towards duties.
• Previous experience within an office environment performing both customer service and administration-focused duties.
  
  

What would I be doing as a Sales Administrator at 4Com?

• Listening to voice recordings of all demonstrations booked by Telemarketing Executives, ensuring they meet set qualifying criteria and informing Management of any demonstrations that have been booked yet do not qualify
• Informing the Quality and Telemarketing Management by e-mail at the end of each day, of any demonstrations that they have booked which do not qualify
• Removing demonstrations from the sales diary if they do not meet the qualifying criteria and inform the Quality/Telemarketing Manager of this action.
• Downloading calls to investigate and identify training requirements for Business Solutions Executives.
• Checking the company database to ensure that prospect and advanced searches are not duplicate demonstration’s that have been called within the previous 12 months and if so, assess as to whether the demonstration should be sat.
  
  

About You

About Us

• 4Com Technologies Limited has been supplying phone systems to UK businesses for over 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.
  
  

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.