1st Line IT Support Technician
Azets
Date: 5 days ago
City: Aldridge, England
Contract type: Full time
About Us
Azets is an international advisory group, with 9,000 local experts in 190 locations across eight countries, backed by progressive technology. We are united by one clear purpose: to improve the lives of our clients, colleagues and communities, in a sustainable way.
100,000+ clients on unique journeys trust us to meet their immediate and evolving needs, remove barriers, and deliver sustained outcomes so they can move forward with confidence.
Key accountabilities
Day to day duties
Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK
Interested in hearing more about Life at Azets
Why work for Azets?
Azets is an international advisory group, with 9,000 local experts in 190 locations across eight countries, backed by progressive technology. We are united by one clear purpose: to improve the lives of our clients, colleagues and communities, in a sustainable way.
100,000+ clients on unique journeys trust us to meet their immediate and evolving needs, remove barriers, and deliver sustained outcomes so they can move forward with confidence.
Key accountabilities
Day to day duties
- Act as a first response to calls on our landline
- Work on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution time
- Gather detailed information on the user’s ticket to assist colleagues if escalation is required or for future reference
- Work with both internal and external users to collect information, diagnose, resolve, or escalate where it is required
- Recognise trends of tickets and notifying the relevant teams when necessary
- Escalate major incidents quickly & effectively to 2nd line Technicians
- Effectively and tactfully handle urgent/sensitive tickets
- Provide administration of the email filtering solution
- Good knowledge of the Microsoft Office suite
- Understanding of networking protocols, specifically TCP/IP
- An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
- Good knowledge Microsoft Exchange and Microsoft 365
- Understanding of file system permissions
- Good knowledge of Active Directory
- Troubleshooting of printers, scanners and multifunction devices
- An enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft Intune
Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK
Interested in hearing more about Life at Azets
Why work for Azets?
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