Logistics and Carrier Specialist

Overview

We are seeking a proactive and detail-oriented Carrier and Logistics Specialist to support our growing logistics team in delivering seamless end-to-end carrier solutions. This is an exciting opportunity to join a leading global 3PL, working in a fast-paced environment supporting both client operations and global carrier management.

The successful candidate will play a key role in operational execution, carrier coordination, and data-driven optimisation, ensuring goods move efficiently across domestic and international networks.

Please be aware this role will be based on site, full time.

Key Responsibilities

• Act as day-to-day liaison between the business and our carrier network, ensuring shipments are booked, tracked and resolved promptly
• Coordinate and support inbound, outbound and reverse logistics movements across multiple brands, clients, and channels
• Monitor and manage carrier performance against agreed KPIs and SLAs, escalating issues where required
• Maintain accurate shipment records and carrier documentation, including customs and compliance paperwork
• Track delivery performance, investigate discrepancies, and ensure timely resolution of carrier-related issues
• Support onboarding of new carriers by gathering operational data, updating systems, and facilitating test shipments
• Collaborate with internal stakeholders to ensure capacity planning aligns with shipping forecasts and peak season volumes
• Ensure clients are kept informed of service updates, rate changes, and delivery issues where applicable
• Assist with data analysis to identify cost-saving or performance improvement opportunities in carrier operations
• Maintain awareness of customs procedures, Incoterms, and international compliance requirements

Skills and Experience Required

• 2–3 years’ experience in a logistics, supply chain or carrier-focused role (within a 3PL environment advantageous)
• Understanding of global shipping practices, including incoterms and customs processes
• High attention to detail and ability to work under pressure in a fast-paced, multi-channel environment
• Excellent problem-solving skills and strong organisational abilities
• Clear communicator, both verbally and in writing, with a professional client-facing manner
• Confident using Excel, shipment tracking platforms, and logistics management systems
• Exposure to dangerous goods compliance (IATA/ADR) is desirable, but not essential
• Proactive team player with a hands-on approach to operational logistics

Benefits:

• Free onsite parking
• Employee Health & Wellbeing Plan
• Discounted gym memberships
• Retail and Partner Discounts
• Birthday off