Visitor Centre Assistant

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Accountable to: Visitor Experience Manager

Location: This role is contracted at Brandon Marsh Nature Centre, Brandon Lane, Coventry, CV3 3GW with time also occasionally spent at Parkridge Nature Centre Brueton Park, Warwick Rd, Solihull B91 3HW, and is not suitable for home working under the Trust’s agile working policy.

Salary: Grade 2a £22,932 FTE 21 hours £13,759.20 (£12.60 per hour)

Benefits: Employers’ pension contribution up to 7% (with 4.5% from employee)

25 days holiday plus 8 bank holidays FTE (139 hours pro rata)

Access to Electric Vehicle salary sacrifice scheme

Employee Assistance Programme

Death in service benefit equivalent to 3x salary

Responsible for: Supervising visitor centre volunteers.

Liaison with: Colleagues at Warwickshire Wildlife Trust and across the Royal Society of Wildlife Trusts (TWT), volunteers, contractors, members, supporters, external funders, corporates, suppliers.

Hours: 21 hours per week worked on a flexible rota, includes regular weekend and bank holiday working.

Role purpose

To welcome and serve visitors at WWT visitor centres through excellent customer service. This busy and varied role will assist with all front of house operations including, greeting visitors on arrival, taking payments for admissions and retail sales, talking to visitors about membership, and supporting the café team by taking orders, food preparation, and service. The role will also support corporate room hire bookings with room set up and welcoming delegates.