Keeping Momentum Assistant - National Careers Service

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose

To provide regular communications to all customers who have engaged on the service within twelve months, conducting high volumes of contact attempts to track customer progress against career management goals, maximising performance potentials whilst achieving KPIs, compliance and quality targets.

Essential:
You will have:
Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or willing to undertake and complete training within 12 months of starting

Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed

High level of competency, effective operation and use of ICT including its wider application e.g. use of social media

Download the Job Description for full details.

Location:
Details around hybrid working/office base etc.

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:

25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday

2 days paid volunteering leave each year

An enhanced pension scheme after 6 months

Life Assurance at 3 times your annual salary rate

Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes

Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)

Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.

We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.

Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: [email protected]

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.