Administration Support Assistant

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Barlborough, Chesterfield

About The Role

Ladbrook Insurance, who are proudly part of Benefact Group, are looking for a Admin Support Assistant to join our Barlborough office.

To provide support to new and existing clients and service new and existing accounts, to include the retention of renewals to achieve company targets in accordance with company procedures and regulatory requirements. To be pro-active in ensuring that a high quality service is provided to all clients at all times and to remain customer focused and embrace company ethics

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

What You'll Be Doing

• Ensure the system records are created and maintained for new business and existing cases.
• Chase and receive payments by cheque, credit card and direct debit where required.
• Respond to enquiries from clients and insurers received by telephone, letter, e-mail.
• Issue invoices, policy documents and update client records, where appropriate.
• Contact clients for payments and ERN information where required and liaise with the Accounts team and Insurers as appropriate.
• Assist with queries and referrals from other departments, where appropriate.
• Maintain regular contact with all areas of the business at all levels.
• Scrutinise policy documents received from insurers and issue or pass to Insurance Brokers for processing, where appropriate.
• Management of your personal and the departmental diary system, ensuring this is kept up to date.
• Ensure the system records are created and maintained for new business and existing cases.
• Provide data, reports and statistics to Management as required.
• Attend monthly meeting to be updated on company matters, insurer products and deal with any matters or queries raised.
• To carry out miscellaneous tasks as requested by Managers as required.
  
  

Knowledge, Skills And Experience

• Interpersonal skills
• Time management skills
• Written and verbal communication skills
• Organisational and scheduling skills
• Knowledge of policy and procedure processes
• Computer skills
• Decision making and problem-solving skills
• Questioning and listening skills
• Analytical and problem-solving skills
  
  

What we offer

• Competitive salary
• Pension scheme
• Personal development and structured CPD sessions
• Various “happiness” perk schemes
• An internal mentoring and support structure
• Regular social events and the opportunity to participate in fundraising and volunteering
• A genuine desire to see our staff succeed, grow and progress within the company
  
  

About Us

Ladbrook Insurance was founded with a strong vision, we were born to serve a market.

Throughout our history, we have remained loyal to this founding purpose. We believe that our independent, advised and specialist approach provides particular advantages for our clients. What is more, our culture embraces an ethical approach to complement the very sector we were created to serve.

We have insured thousands of charitable organisations engaged in a wide spectrum of social good. Our approach is simple. Knowledge, expertise, an ethical approach and a dedication to the third sector.

Our experienced team have helped the business grow, embracing and informing our values. Everyone at Ladbrook is involved in charitable causes that are close to their heart. We live and breathe charity and we believe that is why so many charities choose to insure with us.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

Diversity, Equity & Inclusion

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

Reasonable adjustments

As part of our commitment to creating an inclusive culture, we want to support candidates to perform their best during the recruitment process. If you need any reasonable adjustments, please let us know how we can best support you.

• Directory of Social Change’s UK Guides to Company Giving 2017-26