Resource & Scheduling Specialist - 6 month FTC

Are you a creative problem solver? Do you excel in a fast paced environment?

RAC has an exciting opportunity for a Resource & Scheduling Specialist to join our Operations Planning & Support - Resourcing Optimisation Hub on a 6 month Fixed Term Contract at our iconic Bescot office.

Starting salary of £22,616.46 per year for a 35-hour working week, This is a full-time, 12-Month Fixed Term Contract based at our Bescot office, Walsall. Shift requirements will fall within our opening hours of Monday - Friday 08:00 - 18:00 - Occasional weekend work may be required.

As a Resourcing & Scheduling Specialist with RAC you will own all the allocated resource across Roadside, Branded and Contact Centres. Working within a busy and fast paced environment you will develop and maintain key relationships with front line colleagues and management to deliver outstanding service. You will ensure all resource is at appropriate levels and in line with provided forecasts.

At any single point in time you will have a defined area of specialism that will mean you are either accountable for delivering annual rosters built to required forecasts, or you will be responsible for tactical planning on a monthly, hourly and daily basis to ensure Service Level Targets are achieved with maximum efficiency in order to service customers.

To be the best, we want the best! We're looking for individuals who:

• Are influential, persuasive and a strong communicator
• Have a positive and proactive attitude
• Can demonstrate the ability to stay focused in a fast-paced environment, and work well under pressure to meet tight deadlines
• Have strong knowledge of Workforce Management Systems/Excel/PowerPoint
• Have a strong understanding of resource and planning, and a good depth of experience in delivering detailed resourcing solutions
  
  

What can we offer in return?

• £22,616.46 per year with annual pay review every January
• Annual Bonus Scheme based on company performance
• Competitive rewards package
• A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great scheduler!
• A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
  
  

What You’ll Do…

Rostering: Resource scheduling for defined colleagues within Group Operations

• Ensure FTE are scheduled to relevant levels against provided forecasts to give best chance of hitting planned Service Level’s (Annual and Tactically)
• Highlight to line management any issues or factors that could prevent the achievement of KPI’s.
• Ensure rosters are built to meet demand whilst maintaining a fair work/life balance and are constraint compliant
• Ensure Annual Leave, training and downtime are all managed as per business rules and agreements
• Effective re-rostering as required by the business
• Management of new starters and leavers
  
  

Tactical Planning: Ensure the team are scheduled at the right time in order to deliver the optimum resourcing outcome

• Deliver best resource fit against relevant forecast to hit SL, coordinating any overtime requirements
• Ongoing review of hours deployment to minimise wastage and maximise benefit of downtime
• Work with the various stakeholders across the business to ensure clear communication of resourcing
• Ensure conformance of working arrangements
• Work across boundaries to ensure a nationally consistent approach
• Ensure fairness in the treatment of front line colleagues in making daily resourcing decisions and the allocation of overtime hours
  
  

Benefits and rewards:

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• Eligibility to join our bonus scheme
• Holidays - 25 & bank holidays
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
• Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
• FREE RAC Ultimate Complete Breakdown Service from Day One
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
  
  

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!

Together we are all #OrangeHeroes. Be a part of our journey!

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.