Veterinary Client Care Advisor
Linnaeus
Date: 1 week ago
City: Wakefield, England
Contract type: Part time
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Paragon Referrals based in Wakefield, West Yorkshire have an exciting opportunity for an experienced Client Care Associate to join their team. In this role you will have the opportunity to enhance your customer service skills whilst working amongst a friendly and spportive team.
This is a permanent part-time position working 21 hours per week.
Your Role And Responsibilities
Paragon is a purpose-built diplomate-led multidisciplinary referral hospital. It is situated just outside the city of Wakefield. The centre opened its doors in 2018, so the facilities are still new and benefit from a clean and modern design.
Our extensive, modern facilities allow our teams to deliver the highest quality of care and ensure patients get the best possible treatment. The team also comprises of globally recognised diplomates in medicine, oncology, anaesthesia, soft tissue surgery, orthopaedics, cardiology, neurology and ECC.
The hospital benefits from being close to the beautiful rural Yorkshire countryside yet also has excellent main road links via the M1 and M62. We are within easy access of Leeds and Manchester, as well as Leeds and Bradford airports.
At Linnaeus, we are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
Paragon Referrals based in Wakefield, West Yorkshire have an exciting opportunity for an experienced Client Care Associate to join their team. In this role you will have the opportunity to enhance your customer service skills whilst working amongst a friendly and spportive team.
This is a permanent part-time position working 21 hours per week.
Your Role And Responsibilities
- Dealing with clients attending appointments with their pets both face to face and over the telephone
- Booking appointments and dealing with customer queries
- Front of house reception, meeting and greeting clients on arrival with their pets
- Updating patient records and registering clients on our practice management system
- General ad hoc admin duties
- Well organised, able to multi task and have impeccable time management skills
- Previous customer service experience essential
- Excellent telephone manner, able to deal with high volumes of inbound and outbound calls
- Confident and resilient
- Remain calm, courteous and professional at all times
- Be aware of GDPR guidelines when dealing with client data
- 5 weeks annual leave plus Birthday Day (non-contractual)
- Life assurance 4 x salary
- Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice (perm only)
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount
- Discount Platform – Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Headspace
- Annual Flu Voucher
Paragon is a purpose-built diplomate-led multidisciplinary referral hospital. It is situated just outside the city of Wakefield. The centre opened its doors in 2018, so the facilities are still new and benefit from a clean and modern design.
Our extensive, modern facilities allow our teams to deliver the highest quality of care and ensure patients get the best possible treatment. The team also comprises of globally recognised diplomates in medicine, oncology, anaesthesia, soft tissue surgery, orthopaedics, cardiology, neurology and ECC.
The hospital benefits from being close to the beautiful rural Yorkshire countryside yet also has excellent main road links via the M1 and M62. We are within easy access of Leeds and Manchester, as well as Leeds and Bradford airports.
At Linnaeus, we are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
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